IT Service Desk Engineer

Key Responsibilities

• Install, configure, and troubleshoot desktop systems, workstations, servers, and network-related issues in a heterogeneous environment.
• Maintain passwords, data integrity, and file system security for desktop environments.
• Communicate technical information effectively to both technical and non-technical users.
• Participate in information technology and infrastructure projects.
• Conduct user training on basic and specialized computer applications.
• Triage, diagnose, and escalate work requests and incidents to the appropriate support teams.
• Resolve complex technical issues requiring analysis and evaluation of multiple factors.
• Determine appropriate methods and procedures for new assignments while coordinating with team members.
• Manage ticket backlog and provide day-to-day IT support activities.

Required Qualifications

• Associate's or Bachelor's degree in Information Systems or a related field.
• Minimum of 2 years of hands-on experience in an IT Service Desk role.
• Working knowledge of Windows, Linux, and macOS environments.
• Strong ability to prioritize and execute multiple tasks and projects.
• Excellent problem-solving and documentation skills.
• Experience with one or more of the following technologies: Active Directory, Microsoft 365 / Exchange, Linux / Unix, Microsoft Office, ServiceNow, Confluence / Jira, SCCM, Remote Desktop Protocol (RDP), Okta / Multi-Factor Authentication (MFA), Zoom and audio/video conferencing equipment, including TVs, projectors, and conference room systems, Windows 7, Windows 10, macOS, and Red Hat Enterprise Linux (RHEL).

What Makes HTC A Great Place To Build Your Future

We want you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

Benefits

• Group Health (Medical, Dental, and Vision)
• Paid Time Off
• Paid Holidays
• 401(k) matching
• Group Life and Disability insurance
• Professional Development opportunities
• Wellness programs
• and a variety of other perks.

Inclusion and Diversity

We are committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success.

About the Role

We are seeking an IT Service Desk Analyst to provide technical support for IT-related issues, including desktop systems, network infrastructure, software, and hardware. The ideal candidate will have a strong passion for technology, excellent problem-solving skills, and experience supporting users across multiple operating systems and enterprise technologies.