ICT Service Desk Engineer

About the role

As an ICT Service Desk Engineer, you will play a key role in ensuring that users across Ascom receive high-quality technical support. You will troubleshoot, diagnose, and resolve IT issues across systems and devices. You will deploy and manage client machines and software, escalate and coordinate issues with internal and external teams when needed, create and maintain knowledge base documentation, contribute to continuous improvement of support processes, and participate in testing and rollout of new ICT tools and services.

Responsibilities

• Provide enterprise-level technical support to end users
• Troubleshoot, diagnose, and resolve IT issues across systems and devices
• Deploy and manage client machines and software
• Escalate and coordinate issues with internal and external teams when needed
• Create and maintain knowledge base documentation
• Contribute to continuous improvement of support processes
• Participate in testing and rollout of new ICT tools and services

Requirements

• Freedom & ownership – Plan your work, manage your priorities, and take responsibility for solutions
• Global collaboration – Work closely with international teams, vendors, and stakeholders
• Grow your career – Develop your skills, deepen your expertise, and specialize within ICT operations

Qualifications

• Degree in Computer Science, Engineering, or related field
• 1–2 years of relevant IT support experience
• Certifications such as A+ or Network+ (or equivalent experience) are beneficial
• Experience working in a multi-site, corporate IT environment is an advantage

Skills

• Windows Client Operating Systems
• Active Directory (AD)
• Microsoft Entra ID (Azure AD)
• Microsoft Intune or similar endpoint management platforms
• Client lifecycle management (deployment, patching, security)
• Printers and peripheral support
• Basic networking (LAN/WAN, TCP/IP)
• IT service management and troubleshooting
• Experience with SCCM or similar software is a plus

Benefits

• Hybrid work schedule
• Flexible remote options
• Opportunities for professional growth and development

Pay

Competitive compensation package based on experience and qualifications.

Schedule

Local US office hours with limited to no travel required.