IT Service Desk Engineer
Butterfly Network, Inc. · New York, NY · Yesterday
Information TechnologyFull-time
About the role
Butterfly Network is seeking an experienced onsite Senior IT Engineer.
Responsibilities
- Onsite end user support
- Provide best practice customer service to all users of Butterfly Network
- Ticket queue management (triage, assign, update, resolve, or escalate)
- Provide advanced troubleshooting and problem resolution of escalated production systems and services
- Conduct periodic maintenance of hardware and software updates to systems to ensure stable performance of the on-prem network
- Provide training and support to members of the IT Service Delivery team
- Author and revise documentation of environment and operation procedures as needed
- Aid in creating, updating and managing documentation of assets, configurations, passwords, processes, etc.
- Aid in on-boarding/off-boarding of employees (i.e., creating new users, configuring laptops, and setting up desks/workstations)
- Own documentation of playbook and runbooks for efficient cross-team collaboration
- Maintain a strict security posture for both office and lab environments
- SaaS Inventory and Cost Management
Qualifications
- Baseline skills/experiences/attributes: Proficiency in enterprise class operating systems: Windows, MacOs, and Unix/Linux
- 3+ years of experience with OKTA, G-Suite, Office 365, JAMF, and InTune
- 3+ Experience with in-office and web conferencing (Zoom, WebEx, Creston etc.)
- 3+ Experience with ticketing systems (Jira, ServiceNow, etc.)
- Experience with Active Directory, DNS, DHCP, File and Print server function
- Experience with network switches, subnets, routing, and VLANs
- Experience with iOS and/or Android OS
- Great people skills
- Project management skills
Benefits
- Comprehensive health insurance, encompassing dental and vision coverage
- Employee Assistance Program
- 401k plan and match
- Employee Stock Purchase Plan (ESPP)
- Unlimited Paid Time Off + 10 Holiday Days a Year
- Parental Leave
- Competitive salaried compensation
- Equity
Pay
$80,000 - $90,000 + bonus + equity + benefits
Schedule
This is a hybrid position and will be based out of our office in the New York City Office.