IT Service Desk Assistant/ IT Assistant

About the role

Detroit IT is looking for a Service Desk Assistant/IT Assistant to assist their Service Desk team. The ideal candidate will be a hard-working professional able to undertake a variety of support tasks and work diligently under pressure. This person will be comfortable working with a high degree of attention to detail and discretion as well as incorporating new and effective ways to achieve better results.

Responsibilities

• Assist the Service Desk with packaging and shipping of IT equipment to clients.
• Assist the Service Desk team with data entry of client information.
• Organize and maintain an up-to-date inventory of IT equipment.
• Assist team in picking up and delivering items to clients or for internal use when necessary.
• Report daily work accomplished orally or via email to CTO.

Requirements

• Proven experience as an office assistant, virtual assistant, or in another relevant administrative role.
• Knowledge of “back-office” computer systems.
• Thorough understanding of office management procedures.
• Excellent organizational and time management skills.
• Analytical abilities and aptitude in problem-solving.
• Excellent written and verbal communication skills.
• Proficiency in MS Office.

About Detroit IT

Detroit IT is a managed service provider with offices in Birmingham and Detroit, Michigan. Since 2001, we have been providing IT support, IT consulting, cloud solutions, and networking to some of Michigan's best companies.

Location: Birmingham, Michigan
Department: Operations
Employment Type: Full-Time
Minimum Experience: Entry-level