IT Server Administrator II

About the Role

Responsible for the daily administration and overall health of the enterprise server infrastructure and associated applications. Ensures physical and virtual server design meets business needs and adheres to business continuity requirements.

Responsibilities

• Analyze hardware, virtualization, operating system, storage, and application logs and quickly remediate any issues.
• Manage environment health and performance metrics in real-time, resolving performance issues to ensure system health.
• Ensure all system usage and performance metrics are properly logged and available for analysis.
• Meet service level expectations through timely troubleshooting and resolution of reported issues.
• Perform user account management.
• Manage and maintain hardware and operating system lifecycle, performing upgrades and updates to ensure performance and security requirements.
• Manage server infrastructure, including physical and virtual servers, and appliances.
• Manage Domain Controllers, Active Directory organizational units, and group policies.
• Perform regular system audits and analysis to determine performance trends, compute capacity, and compliance improvements.
• Review system security audit reports, developing and implementing remediation plans for violations and vulnerabilities.
• Manage Microsoft DNS, DHCP, SQL, Print, and File servers.
• Implement and manage deployment schedules for new operating systems, applications, patches, backups, and updates.
• Develop and maintain standard operating plans and procedures for security, maintenance, installation, and deployment of managed systems.
• Provide training to team members on implementing operating plans and procedures.
• Create and maintain infrastructure design documentation.
• Provide status reports to manager.
• Maintain environment inventory, including hardware, operating systems, and application licensing.
• Provide Tier 2 infrastructure support to I.T. ServiceDesk.
• Monitor hardware and software licensing usage, reporting trends, concerns, and violations.
• Maintain compliance with business continuity plan through backups, testing, and reporting discrepancies.
• Participate in departmental on-call schedule and maintenance windows.
• Follow proper change management procedures for all system changes.

Requirements

• Bachelor’s degree in information technology or related field, or equivalent I.T. experience.
• Five (5) years in Information Tech Support, including a minimum of 3 years in Microsoft Windows Server infrastructure management and administration.
• Must possess or obtain within 180 days: CompTIA Security+ and CompTIA Server+ certifications.
• Thorough understanding of Microsoft Server Operating systems, Active Directory, Group Policy, NTFS, DNS, DHCP, PowerShell, Enterprise Storage and Backup Solutions, Hyper-V, and VMware.
• Preferred experience with Pure Storage, Veeam, SolarWinds, Azure, M365, Microsoft Entra ID, VDI, and load balancers.
• Preferred experience in a financial institution environment.

Qualifications

• Valid Texas driver’s license and means of transportation.
• Ability to travel independently.

Physical Requirements

• Wrist/hand manipulation and good visual acuity for detail work.
• Ability to bend, stoop, reach overhead, and lift up to 50 pounds.
• Close vision for frequent computer monitor and document review.

Mental Requirements

• Ability to work independently or with limited supervision.
• Strong ability to read, carry out written instructions, and follow oral instructions.
• Clear communication skills, delivering information logically and understandably.
• Calm and professional demeanor when dealing with diverse personalities and cultures.
• Composure under stress, deadlines, and fast-paced environments.
• Ability to handle multiple, simultaneous, and changing priorities.
• Highest level of discretion with internal and external confidential matters.

Equipment Requirements

• PCs, printers, telecommunications equipment, calculator, fax, and copy machine.
• Working knowledge of Microsoft Office applications.