IT Administrator II

General Purpose Provide day-to-day and project-related technical support to multiple DFA locations within a geographic region, which will require traveling to multiple states. Apply analytical and problem-solving skills to provide second-tier deskside support; this includes installing, diagnosing, repairing, maintaining, and upgrading computer software and hardware products and equipment to ensure optimal workstation performance. Participate and/or lead phases of technology implementations, assisting with corporate software and hardware deployments and working alongside infrastructure teams and senior-level technical team members. Serve as liaison between locations supported, third-party support and equipment vendors, and corporate IT teams on technical matters. Troubleshoot straightforward to moderately complex issues in a timely and accurate fashion and provide end-user assistance. Ensure that employees use company-owned hardware and software in conformance with DFA IT policies. Work independently with moderate direction from senior team members or manager. Job Duties And Responsibilities Travel to assigned locations on a scheduled basis and as needed for issues and projectsServe as the IT liaison between the business units and IT to ensure all IT requirements are properly defined by gathering input from stakeholders, and develop design solutions for technical initiativesWork with each site to identify their audio and visual needs and work with vendors to provide the business with solutions and lead up the implementation projects and support for those solutionsAssist with the management and tracking of all IT hardware assets within the assigned geographical areaAssist in project planning, communicate, and lead the execution phase for all projects associated with the locations within the assigned geographical areaAssist with the management and execution of all lifecycle projects for hardware and software updatesWill require support of some of the Board meetings as well as Dairy Farmers of America’s annual meetingCreate and revise all knowledge articles that specifically pertain to the locations within the geographical areaTroubleshoot and resolve medium to complex hardware/software problems for PC, Mac, and Mobile devices on Android and iOS platformsProvide white-glove technical support and personalized service to executive leadership and other high-level stakeholdersProvide technical support and administration for macOS endpoints, including hardware, operating system, application troubleshooting, software deployment, and user assistance.Provide support for Microsoft 365 access to Teams, SharePoint, and Exchange Distribution Lists and Mailbox DelegationProvide daily technical support to internal customers via phone, chat, email, and occasionally walk by to resolve break/fix issues and ticketsServe as the escalation point for Level 1 service desk team membersAssist in the communication and execution of network projects as directed by the network teamAccurately record all work, troubleshooting, and communications in incident ticketsThe requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required , Education and Experience Undergraduate degree or in computer science, information technology, or related curriculum (or equivalent combination of experience and education)2 to 5 years of desk side break/fix support or related experience (Windows, Apple, MS office)Certification and/or License - may be required during course of employment Knowledge, Skills, And Abilities Able to work efficiently within a team and self-directed independently with little day-to-day directionAble to demonstrate superior customer service skillsAble to communicate and translate technical topics into easy-to-understand conceptsAble to communicate clearly and effectively, both verbally and in writingAble to clearly document technical processesAble to proficiently manage and troubleshoot Microsoft desktop operating systemsAble to ask direct and logical questions to determine problem causation and follow documented processes to a successful resolutionWorking knowledge of Active Directory Users and CompWorking knowledge of Apple products including iPhone, iPad and Mac ComputersTroubleshooting and management skills of Apple systemsBasic understanding of databases and data processing (use of MS SQL and/or Access)Must be able to read, write and speak English Travel ☒ 50%-75% (up to 2 weeks per month) An Equal Opportunity Employer including Disabled/Veterans Competitive Salary