IT Senior Manager, OMS and Omni Systems

Key Responsibilities

• Lead all IT solution delivery and support activities involving the MAO platform for our digital and store operations, including preparing requirement documentation & discussions, coordinating development and release activities, personally handling configuration requirements and changes.
• Manage solution delivery and support activities, including other members of the IT team & vendors to troubleshoot, analyze, detect, identify, and correct technical problems and deficiencies in a timely manner.
• Manage all aspects of testing for changes required to support new solution delivery or on-going operational support needs. This includes test script development, test execution, documentation of test results and troubleshooting test-related challenges.
• Support all MAO modules.
• Develop expertise in all of the integrations that are critical for the omni channel ecosystem, including integrations with the new payments platform (PayPal), the digital eCommerce system (Salesforce Commerce Cloud), MMS, BlueYonder Allocations, Avalara, the Wholesale ERP (BlueCherry), the warehouse management system (Manhattan WMOS), and the enterprise business intelligence platform (Databricks/Power BI).
• Assist the business with change management and communication, including the development of training materials, user manuals and other documentation to support new functionality releases.

What You Bring

• 5-10 years of overall professional experience, including 2-3 years of hands-on experience with MAO or related software in a retail or CPG environment.
• Advanced Postman and JSON knowledge. Ability to build and use MAO API payloads using base documentation.
• SCI (IBM Cognos) experience or general report building skills.
• Experience in SQL and at least one programming language: JavaScript, Java or Python.
• Point of Sale (POS) experience is a plus.
• Understanding of business processes related to both digital and retail store operations.
• Industry-specific experience in apparel is a plus.
• Ability to operate with a sense of urgency and to rally appropriate teams to quickly and effectively troubleshoot issues and track them to root cause resolution.
• Strong interpersonal, analytical, problem-solving, influencing, facilitation, organizational, prioritization, decision-making, and conflict-resolution skills.
• Excellent analytical, problem solving skills and ability to communicate insightful analysis and recommendations to various levels of management, including Directors & Vice Presidents.
• Proven ability to collaborate and build strong relationships across an organization.
• The ability to quickly absorb new technologies and features, with strong desire for continuous improvement.
• High level of competency with Microsoft applications, including Excel and Power Point.
• Excellent written and oral communication skills.
• Self-initiative and ability to operate effectively on your own with our business and technology partners.

Benefits

• A generous employee discount so you can rep our lifestyle on-and-off the boat.
• A competitive salary package.
• 401(k).
• Commuter benefits.
• Paid family leave.
• Health savings/flex spending accounts.
• Life & disability insurance.
• An onsite gym.
• Health & financial wellness programs.
• Two summer Fridays to take off.
• A competitive vacation policy & holiday calendar.