Senior IT Manager

About the role

The Senior IT Manager will own the relationship with our managed IT services provider, set expectations, manage Service Level Agreements (SLAs), hold the vendor accountable, and ensure responsive support across our warehouse and corporate footprint. They will also own internal IT operations, systems, and tooling strategy, co-own budget responsibility for IT spend and the Managed Services Provider (MSP) contract, co-own security and compliance alongside the Director of DevOps, serve as the internal technical decision-maker translating business needs into vendor execution, and partner with operations, engineering, and leadership to keep IT aligned with business operations.

Responsibilities

• Own the relationship with our managed IT services provider — set expectations, manage SLAs, hold them accountable, and ensure responsive support across our warehouse and corporate footprint.
• Own internal IT operations, systems, and tooling strategy. Co-own budget responsibility for IT spend and the MSP contract.
• Co-own security and compliance alongside the Director of DevOps — policy, controls, audits, risk management, and incident readiness.
• Serve as the internal technical decision-maker who translates business needs into what our vendor executes.
• Partner with operations, engineering, and leadership to keep IT aligned with how the business runs.

Requirements

• Experience managing IT operations and third-party MSP / vendor relationships.
• Demonstrated IT security and compliance experience (frameworks such as SOC 2, PCI, or similar).
• Comfort operating independently without a team, getting outcomes through vendors and cross-functional partners.
• Strong judgment, accountability, and clear communication with both technical and business stakeholders.
• Multi-site or distribution/operations environment experience is a plus.

Qualifications

Compensation for this role is between $110,000 - $120,000.

Benefits

Fast-paced environment and growth opportunities - plenty of room for you to directly impact the company and enhance your career! Competitive compensation, healthcare benefits, and opportunity for equity. Other great perks - Full lists of benefits available upon request.

Pay

$110,000 - $120,000

Schedule

N/A