Senior IT Manager

About the role

Birdeye is the leading agentic marketing platform for multi-location brands. Companies like H&R Block, Aspen Dental, and Caesars Entertainment use Birdeye to manage marketing across thousands of locations — from how they get found, to how they convert, to how they retain customers. Our platform replaces disconnected point tools with AI agents that execute work at the location level — responding to reviews, updating listings, publishing content, and driving conversions. Backed by Marc Benioff, Jerry Yang, and Accel-KKR, Birdeye was named to G2’s 2026 Best Agentic AI Products list — appearing alongside the world’s leading AI companies. We’re expanding rapidly into enterprise, with growing adoption across large, multi-location brands.

The Senior IT Manager will lead and manage Birdeye’s IT infrastructure, applications, and support teams across all global locations. This role is responsible for overseeing the development, implementation, and maintenance of technology systems while ensuring the security, efficiency, and performance of IT operations. We are looking for a forward-thinking leader who doesn't just manage "the way things are," but actively reimagines IT through the lens of automation. The ideal candidate has a deep background in AI and Agentic frameworks, having successfully transitioned traditional IT service management into a self-healing, automated ecosystem.

Responsibilities

• Leadership & Management: Lead and mentor a team of IT professionals, fostering a culture of collaboration, innovation, and excellence. Oversee IT operations including infrastructure, applications, security, and support services. Manage relationships with external vendors and service providers. Ensure compliance with industry regulations, security standards, and best practices.
• IT Strategy & Planning: Collaborate with senior leadership to develop and implement IT strategies that support business objectives. Define and implement IT policies, processes, and standards. Plan and execute IT projects, ensuring alignment with business goals, on-time delivery, and within budget. Drive digital transformation initiatives and identify areas for improvement in IT processes and services