IT & Security Engineer Lead

Key Responsibilities

• Manage and support Pharmacy1st’s HIPAA-aligned security program, including policies, training, incident response coordination, and security best practices.
• Support ongoing risk assessments, vulnerability remediation tracking, and security documentation efforts.
• Carefully coordinate security awareness initiatives for HQ, pharmacy, and clinic staff.
• Aid with vendor security reviews, BAAs, and third-party compliance documentation.
• Help maintain audit-ready processes aligned with HIPAA, SOC 2, and future compliance initiatives.
• Identity & Access Management
• Manage day-to-day account provisioning, deactivation, and access requests across pharmacy, clinical, and corporate systems.
• Maintain joiner / mover / leaver workflows tied to HR onboarding and offboarding.
• Support role-based access controls and periodic access reviews for sensitive systems.
• Ensure accurate documentation and audit-ready access logs.
• IT Operations & Infrastructure Support
• Coordinate hardware setup, networking, software deployment, and device management for new and existing sites.
• Manage core IT systems including identity management, MDM, helpdesk, endpoint protection, email security, and asset tracking platforms.
• Maintain IT inventory, device lifecycle management, and standard operating procedures.
• Help improve helpdesk responsiveness, uptime, and operational support across the network.
• PioneerRx & Site Technology Support
• Coordinate PioneerRx deployments, upgrades, and migrations for pharmacy locations.
• Support site go-lives by ensuring hardware, networking, and user readiness are completed on time.
• Partner with pharmacy software vendors and local contractors to resolve escalations and implementation issues.
• Standardize technology configurations across locations including printers, scanners, signature pads, and workstations.
• Local IT Vendor & Contractor Management
• Coordinate local IT contractors and managed service providers supporting pharmacy and clinic locations.
• Maintain clear service expectations, escalation paths, and support workflows.
• Aid in building a reliable field support network across Pharmacy1st markets.
• Develop repeatable runbooks for routine onsite support and troubleshooting.
• Cross-Functional Partnership
• Partner with Operations, Care Delivery, Finance, and HR to support operational technology needs.
• Support IT and security due diligence efforts for acquisitions and new site integrations.
• Contribute to process improvements that strengthen scalability, compliance, and user experience across the organization.

Qualifications

• 5+ years of progressive IT and/or security experience in a multi-site environment.
• Experience supporting HIPAA-regulated or healthcare-adjacent environments preferred.
• Hands-on experience with endpoint management, identity/access administration, helpdesk operations, and vendor coordination.
• Strong organizational skills with the ability to manage multiple priorities across distributed locations.
• Clear communication skills and a service-oriented mindset.
• Preferred Experience supporting pharmacies, clinics, or healthcare operations.
• Familiarity with PioneerRx or similar pharmacy management systems.
• Experience working in high-growth or rapidly scaling organizations.
• Relevant certifications such as CompTIA Security+, CISSP, CISM, or similar are a plus but not required.