IT Security Administrator

Responsibilities

• Assist with Security and IT related Technical Service Desk tickets
• First touch point for user support (investigation/resolution, referral to TSD/Senior team member, etc)
• Aid with access control changes, onboarding automation SCIM, and user provisioning/deprovisioning.
• Show strong hands-on expertise with configuring and administering/ maintaining Atlassian cloud products (JIRA, Service Management, Confluence, etc).
• Handle security and IT administrative tasks related to auditing, access management, and licensing users across various departments.
• Respond to, and where appropriate, resolve or escalate security incidents and investigations.
• Support Security and IT and other divisions with ensuring the secure and ethical implementation and operation of AI systems and data within the organization.
• Investigate, monitor and review SOC and SIEM alerts and network traffic for unusual or suspicious activity or security events, and investigate these as a first level responder. Provide escalations to tier 2 and tier3 SOC team as needed to assist with investigation of security events.
• Aid in developing and maintaining documentation for security systems, services and procedures to support Bitwarden’s security, compliance needs and certification requirements such as ISO 27001, SOC2, HIPAA, and GDPR.
• Administer and maintain endpoint protection and overall security and data protection utilizing various technologies such as Endpoint Detection and Response (EDR), Mobile Device Management (MDM), Secure Access Service Edge (SASE), Data Loss Prevention (DLP), DarkOps and Brand protection service, and other security solutions.
• Establish and document standardized processes for managing security and IT services and establish secure/hardened system configuration baselines. Document related IT process and procedures.
• Aid in patching and updating and overall vulnerability management to keep all systems and endpoint devices secure and operational with minimal downtime. This includes Endpoint/ Asset standardization and maintaining OS and system updates/ patches, leveraging policy enforcements that are managed via our MDM

Qualifications

• Ability to provide security and IT related coverage ahead of the US East Coast time zone.
• A Security and IT generalist that has prior experience working in environments with diverse technologies and can dive deep on domain expertise.
• Experience managing equipment and software across a distributed, remote, and decentralized global workforce.
• Ability to maintain discretion, handle sensitive information and maintain security best-practices.
• Interested in solving security and IT challenges through technical awareness, assurance, and partnership.
• Security technocrat at heart, staying current with trends and new technologies.
• Familiarity with security standards and regulations relevant to AI and data privacy.
• Collaborative and adaptable mindset.
• Openness and authenticity combined with excellent communication skills.
• Excellent problem-solving skills – you might not know all the answers but you know how to find and communicate the solutions.