IT Repair Technician

About the role

The Repair Technician diagnoses, tests, and repairs a variety of electronic and computing equipment, including small form factor receipt printers, laptops, desktops, mini PCs, hand scanners, monitors, TVs, and large displays. Strong attention to detail, the ability to follow technical documentation, and a problem-solving mindset are essential. While some IT experience is preferred, training and certifications can be provided.

Responsibilities

• Diagnose and repair hardware issues in various devices, including receipt printers, laptops, desktops, mini PCs, hand scanners, monitors, TVs, and large displays.
• Perform functional testing on devices before and after repairs to ensure quality.
• Follow technical documentation and schematics to identify faults and execute repairs.
• Disassemble and reassemble devices as needed for component replacements.
• Use specialized tools and equipment to repair or replace parts, such as motherboards, power supplies, hard drives, screens, and other internal components.
• Perform basic software troubleshooting, including BIOS updates, firmware installations, and operating system resets when necessary.
• Maintain accurate records of repairs, parts used, and device status updates.
• Work closely with supervisors and peers to continuously improve repair processes and share knowledge.
• Ensure compliance with safety procedures and handling guidelines for sensitive electronic components.
• Assist in inventory management by reclaiming usable parts from non-repairable devices.
• Keep the work area clean and organized, ensuring tools and equipment are properly maintained.

Physical and Mental Demands

Physical Demands:

• Standing and walking for extended periods (up to 95% of the time).
• Using hands and fingers to handle tools, components, and small parts.
• Lifting and moving equipment weighing up to 45 lbs.
• Bending, reaching, and performing fine motor tasks for assembly and disassembly work.
• Climbing stairs and moving between workstations as needed.
• Clear vision and focus adjustments for detailed repair work.

Mental Demands:

• Reading and interpreting technical documentation accurately.
• Problem-solving skills to diagnose and repair complex electronic issues.
• Multitasking and prioritizing repairs effectively.
• Maintaining focus and attention to detail in a fast-paced environment.
• Strong communication and teamwork skills to collaborate with colleagues.

Work Environment

Bench workstation environment with specialized tools and testing equipment. Exposure to electronic components, soldering tools, and compressed air equipment. Standard office and warehouse setting with some areas requiring standing work.

Preferred Qualifications

• Prior experience in electronics repair or IT support.
• Basic understanding of computer hardware and troubleshooting techniques.
• A+ Certification or equivalent technical training (preferred but not required).
• Ability to learn and apply new technical skills quickly.
• Strong organizational and documentation skills.