IT Provisioning Specialist

Responsibilities

• Configure IOS/Windows10 assets
• Aid in the tracking and management of all IT assets throughout their operational lifecycle.
• Maintain departmental stock, accessories, and supplies at a reasonable level.
• Update “Mobile Device Management” software with new assets.
• Collaborate with the Helpdesk team on coordinating assets.
• Assemble workstations for new employees.
• Monitor incoming ticket requests for IT assets.
• Create and implement plans to dispose of hardware assets.
• Distribute configured assets.
• Receive initial telephone or ticket inquiries via Help Desk portal.
• Participate in special projects and other duties as assigned.
• On-site troubleshooting of standard hardware issues (e.g., desk phones, computers, printers).
• Ensure that requests for assets are relayed to appropriate staff members.
• Apply asset peripherals.
• Organize set-ups for special events/meetings.
• Ship employee’s equipment to remote sites as requested.
• Cross train and support other IT departments when needed.
• Receive IT equipment delivered to IT; log received equipment, verify their contents, ensure they match purchase order, store securely, conduct periodic inventories, and log distribution.
• Track assets utilization and ensure assets not in use are recovered, inventoried, relocated, or disposed of in accordance with company policies and procedures.
• Work closely with multiple departments to support IT operations.
• Occasionally travel to other offices and job sites as needed, including overnight stays.

Qualifications

• Knowledgeable about Microsoft 365 (Office 365), computer systems, and IOS devices.
• Able to configure software and hardware.
• Excellent personal computer, mobile device, network, and printer troubleshooting technical skills.
• Excellent interpersonal, verbal, and written communication skills with the ability to translate technical concepts into user-friendly, easy-to-understand language.
• Proficient in Windows 7, 8, and 10 operating systems.
• Ability to troubleshoot equipment.
• Excellent customer service skills.
• Project management skills and strong ability to prioritize.
• High School Diploma or GED equivalent.
• Valid Class C Driver’s License; clean driving record.

Pay

Pay: $29.00 - $33.00 per hour

Your pay will be determined based on experience, education, skills, and applicable knowledge.

Benefits

• Medical, dental, vision, and life insurance.
• 401K
• Vacation accrual for all non-exempt employees in addition to ten paid company holidays.
• Multiple monitors, standing desks, and other ergonomic equipment to match your work style.
• Monthly birthday celebrations, team lunches, company-wide employee recognition events, and other employee engagement opportunities.
• Employer-sponsored learning/career development opportunities and conferences/seminars.
• Employee Assistance Program: no-cost counseling, legal consultation, financial consultation, ID recovery, emotional well-being resources, dependent care resources, and crisis consultation.