IT Projects Engineer
ServiceNet · Northampton, MA · 2 mo ago
On-siteInformation Technology$56k–$60k/yrFull-time
About the role
The IT Projects Engineer is responsible for deploying and commissioning the physical and network infrastructure at ServiceNet program locations.
Responsibilities
- Lead technology buildouts for new ServiceNet program locations — networking, access control, cameras, endpoints, and peripherals
- Execute technology refreshes at existing sites, bringing infrastructure in line with current organizational standards
- Deploy, configure, and validate Unifi networking equipment — switches, wireless access points, and firewalls
- Oversee the installation and commissioning of access control systems including readers, controllers, and door hardware; validate full functionality before handoff
- Oversee the installation and configure camera systems; confirm coverage, connectivity, and recording are operational before project close
- Stage, image, and deploy endpoint hardware as part of site buildouts and refreshes
- Produce complete site documentation — diagrams, port assignments, device locations, access records, and config notes
- Flag risks, blockers, and scope gaps early — before they affect go-live
- Prepare receiving teams for handoff so support staff know exactly what was built and how to support it
- Independently lead smaller, well-scoped site projects from kickoff to close when assigned
Qualifications
- 1–3 years of experience in IT support, systems work, or technical project execution
- Hands-on experience with Unifi networking — deploying and configuring switches, access points, and firewalls in production environments
- Experience configuring access control systems — readers, controllers, door hardware, and basic software configuration
- Experience configuring camera systems — NVR/DVR configuration and validating coverage and recording
- Comfortable in field and site environments: wiring closets, above ceilings, multi-site locations
- Strong documentation habits
- Proactive communication
- Familiarity with Windows environments, Active Directory, and Microsoft 365
- Valid driver's license and reliable transportation — this role requires travel between ServiceNet sites
Preferred Qualifications
- Experience working in healthcare, behavioral health, or nonprofit environments
- Familiarity with ticketing systems, project tracking tools, or IT documentation platforms (Jira, ITGlue, Monday)
- Experience with RMM platforms such as Ninja RMM
- Comfort coordinating with vendors and contractors in the field
Benefits
- Generous PTO (time-off) package
- Comprehensive health and dental insurance plans
- Life insurance and long-term disability insurance
- 403(b) retirement plan
- Tuition remission for eligible classes
- Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance
- Opportunities for career development and advancement
- And much more
Schedule
Full-time
Pay
$56k-$60k