IT Project Engineer

About the role

The IT Project Engineer’s role is to analyze and accurately resolve escalated client hardware and software issues in a timely manner. Designing and implementing functional server infrastructures for new customers.

Responsibilities

• Server troubleshooting, installations & migrations
• Switch and Router installation & management
• Backup systems installation, management, and DR replication
• Escalated Technical Support
• Customer on-boarding/Project planning
• Software management
• Configuration/change management
• Patch management & Troubleshooting
• Vendor management for troubleshooting purposes
• Documentation of technical information
• Mentor team members on technical issues
• Must be flexible