IT Project Manager

Major Responsibilities and Authority

• Manage enhancements and projects related to infrastructure upgrades, technical application development, new business functionality, and software defects.
• Manage production defects.
• Plan and manage projects efficiently and effectively.
• Address problems through risk and issue management.
• Work with teams to create mitigation solutions as needed.
• Communicate to management impact of risk and issues and present mitigation solutions.
• Effectively coach and assist other team members.
• Guide other teams and team members on assigned projects.
• Identify the need for and oversee the creation and implementation of contingency plans.
• Use the current project management systems to manage schedules, resources, budgets, risk, and changes.
• Manage project schedules and status updates in project meetings.
• Use the current work management system to open and maintain prioritized work.
• Follow project management methodologies as appropriate for project deliverables.
• Prepare charters with Business Analyst (BA), System Architect (SA), Quality Analyst (QA), and required business units to address business requests.
• Collaborate with Business Analyst (BA), System Architect (SA), Quality Analyst (QA), and IS Technical staff during enhancement and project cycles.
• Use the project management system to report metrics on assigned enhancements and projects.
• Acts as a single point of contact for assigned project and enhancement status and maintains communication with stakeholders.
• Facilitate project and value stream meetings.
• Utilize project management methodologies, and agile methodologies to complete, implement and maintain projects within budget and on time.
• Prepare and present project status updates and resource allocations to all levels of the company with minimal assistance.
• Develop and track the operating budget to accomplish the project objectives of the Company by utilizing internal resources as well as outsourced talent when appropriate.
• Provide necessary information and resources for the company Disaster Recovery Plan, Business Continuity Plan, Incident Response Plan and actively participate in periodic testing exercises.

Departmental Responsibilities

• Utilize ITIL framework for Change, Incident, and Problem Management for supporting the production environment.
• Complete all training and assignments in a timely and effective manner.
• Apply departmental standards and procedures to all assignments.
• Adhere to all defined processes and procedures.
• Effectively communicate with appropriate personnel.
• Manage multiple projects and requests simultaneously.
• Function effectively as a team member and mentor.
• Knowledge of the Microsoft Office Suite.
• Escalate problems to appropriate personnel, as needed.
• Comply with the Certified Fleet Operator requirements of the Company Driving and Safety Policy.

Minimum Position Qualifications

• At least one of the following:
• Bachelor’s degree from accredited college or university in a network, computer, or management related field and proven experience in an information technology-related field.
• Associate degree from an accredited school in an information technology-related field and substantial experience in an information technology-related field.
• Foundational resource management experience is required.
• Project Management Professional (PMP) certification is required.
• An Agile Certification such as Certified Scrum Master is preferred.
• ITIL Framework Certifications are preferred.
• SEI-CMMI Software Development Methodology Process experience a plus.
• Excellent problem-solving abilities.