IT Project Manager (AI)

Responsibilities

• Lead end-to-end project planning and execution for AI programs spanning discovery, prototyping, pilot, and production
• Partner with the AI Product Owner, Agentic Framework Engineer, Full-Stack Developer, and RE to manage scope, timelines, dependencies, and governance
• Own delivery cadences, RAID management, stakeholder communication, and operational readiness (support, monitoring, knowledge management)
• Establish and maintain integrated project plans for AI initiatives (milestones, dependencies, critical path)
• Run Agile ceremonies (Scrum/Kanban) while adapting to hybrid delivery needs for model and platform work
• Manage RAID logs (Risks, Assumptions, Issues, Dependencies) with clear owners, due dates, and mitigations
• Coordinate cross-functional delivery across Product, Engineering (Agentic & Full-Stack), RE, Data, and Compliance
• Track budgets, vendor engagement, and resourcing; maintain accurate status and forecast reports
• Ensure Responsible AI governance: data privacy controls, model risk management, bias & fairness checks, explainability, human-in-the-loop processes
• Drive readiness for production support (runbooks, incident playbooks, SLAs/SLOs, observability, ServiceNow Knowledge Management alignment)
• Partner on release planning, change management, and operational handoffs; ensure post-launch retrospectives and continuous improvement
• Maintain project artifacts in Jira/Confluence; uphold documentation standards (JSON-first specs where applicable)
• Facilitate stakeholder communications: executive updates, decision logs, and outcome-based reporting (KPIs/OKRs)
• Support evaluation pipelines (A/B tests, offline benchmarks, red-team testing) and acceptance criteria for AI features
• Align security and compliance reviews (access controls, audit trails, policy exceptions) with enterprise standards

Requirements

• Project/Program Management (Agile & hybrid)
• AI delivery lifecycle experience
• Risk & Controls management
• Stakeholder Management
• Jira, Confluence, ServiceNow (Knowledge & Change)
• RAID & dependency management
• Budget & vendor coordination