IT Project Engineer II

About the role

The Professional Services Engineer II position is responsible for implementing solutions in complex technical environments, developing project work plans, providing remote and on-site server/workstation support, and troubleshooting challenging technical problems.

Responsibilities

• Review scope of work and create project execution plans
• Provide remote and on-site server/workstation support and maintenance
• Install applications and operating systems on client hardware
• Create thorough and accurate documentation on all projects and support incidents
• Configure and install servers, Windows networks, firewalls, switches, and other related equipment, devices, and systems
• Aid internal teams with inquiries regarding new and current network deployments and reconfigurations
• Investigate user problems and identify their source, determine solutions, test, and implement solutions

Requirements

• Strong experience with the configuration, installation, and support of Windows servers, networks, firewalls, and switches
• Proficient in troubleshooting complex network issues
• Skilled at performing network audits and interpreting wireless site surveys to optimize WLAN performance
• Advanced knowledge of domain environments, including Active Directory installation and troubleshooting replication, GPOs, DFS, FSMO roles, and system state recovery
• Hands-on experience with Office 365, including setup and configuration, PowerShell scripting, transport rule changes, and investigating spoofing or security-related issues
• Advanced hardware and virtualization troubleshooting, including VMware optimization, SAN/NAS support, RAID recovery, and virtual machine recovery
• Proven ability to handle backup and disaster recovery scenarios with confidence and efficiency

Qualifications

• Strong documentation habits with a focus on accuracy and knowledge sharing
• Clear, open communicator who collaborates well with internal teams and clients
• Highly organized and capable of managing multiple projects and priorities
• Committed to delivering outstanding service and creating a smooth IT experience for clients

Skills

• Experience with Windows servers, networks, firewalls, and switches
• Proficiency in troubleshooting complex network issues
• Knowledge of domain environments, including Active Directory
• Hands-on experience with Office 365
• Advanced hardware and virtualization troubleshooting skills
• Ability to handle backup and disaster recovery scenarios

Benefits

• 12 days of accrued vacation in your first year
• 6 days Sick time
• 8 hours of volunteer time
• Medical, Dental, and Vision fully covered options for employee coverage
• Company paid Life, STD, and LTD
• Professional Development Plan
• 401k with company match
• Profit Sharing