IT Project Engineer

Responsibilities

• Lead and execute technical projects for clients, ensuring smooth delivery from kickoff through post go-live support
• Participate in project kickoff meetings to align on scope, timelines, expectations, and risks
• Complete assigned tasks as outlined in client Statements of Work (SOWs)
• Provide post go-live support to stabilize and optimize client environments
• Collaborate with third-party vendors and co-managed teams to meet project objectives
• Maintain clear and thorough documentation of systems, tools, and project processes
• Communicate proactively with clients and internal teams about changes, outages, and project impacts
• Record daily time entries, expenses, and work notes in ConnectWise
• Send weekly client-facing project status updates and participate in check-in meetings
• Engage in team discussions, project debriefs, and continuous improvement efforts
• Take on additional duties and responsibilities as assigned

Requirements

• 5 or more years of experience (preferred)
• Certifications such as MCSA, VCP, CCNA are a plus
• Experience with platforms like ConnectWise, Cisco, Meraki, Datto, VMware, and Office 365 is a bonus
• Strong communication skills are essential for success in this role
• Able to manage multiple tasks and collaborate effectively within a fast-paced, client-focused team
• Enthusiastic about taking on challenges in a growing company with a diverse client base
• Self-driven and capable of working independently with minimal supervision
• Excellent organizational skills and strong attention to detail

Benefits

• Medical
• Dental
• Vision
• Life
• Disability
• Paid Holidays
• PTO
• 401K
• Bonuses

Charles IT Commitment to Inclusion

We are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected category.