IT Program Manager (Infrastructure / ITSM)

About the role

A rapidly growing global technology company at the forefront of immersive digital experiences is seeking a Senior IT Program Manager to lead execution across its most strategic Corporate IT initiatives.

This organization develops cutting-edge technology powering next-generation experiences across multiple industries, requiring an IT organization that can deliver highly complex technical programs with precision, speed, and accountability.

The ideal candidate will serve as the execution leader for enterprise IT initiatives, partnering closely with senior technology leadership to drive structure, visibility, and successful delivery across Infrastructure, Enterprise Systems, End User Technology, IT Service Management, and other critical technology functions.

If you've built enterprise program management functions from the ground up, thrive in highly cross-functional technical environments, and know how to hold both internal teams and vendors accountable without creating unnecessary bureaucracy, this is an outstanding opportunity.

Responsibilities

• Own delivery of multiple high-impact IT programs across enterprise technology organizations.
• Translate executive priorities into structured, measurable execution plans with defined milestones and success metrics.
• Drive accountability across cross-functional teams while proactively identifying risks, dependencies, resource constraints, and delivery bottlenecks.
• Build scalable program management processes that improve execution without slowing teams down.
• Develop capacity planning and demand forecasting models to improve prioritization and delivery predictability.
• Serve as the primary point of communication for executive stakeholders, providing concise updates on program health, risks, business impact, and delivery progress.
• Lead governance across multiple vendors, consultants, and technology partners while ensuring accountability to scope, timelines, quality, and budget.
• Drive continuous improvement through retrospectives, process optimization, and modernization of delivery practices.
• Jira Leadership (Critical Requirement): Establishing Jira as the central source of truth for portfolio and program execution.
• Jira Leadership (Critical Requirement): Designing advanced workflows, portfolio structures, dashboards, reporting, and dependency management.
• Jira Leadership (Critical Requirement): Migrating legacy project tracking tools into Jira.
• Jira Leadership (Critical Requirement): Creating executive-level visibility while enabling engineering and IT teams to execute efficiently.

Requirements

• 7+ years leading large-scale enterprise IT programs or portfolios.
• Prior background in IT Infrastructure, IT Operations, Enterprise Systems, Service Delivery, or IT Engineering (strongly preferred over software development-only backgrounds).
• Experience building enterprise program management practices from the ground up.
• Demonstrated success leading complex cross-functional initiatives involving multiple technical teams.
• Deep expertise administering and optimizing Jira at both the program and portfolio level.
• Strong understanding of enterprise technology environments including:
• Infrastructure
• Networking
• Cloud Platforms
• Identity & Access Management
• Endpoint Management
• Enterprise Systems
• IT Service Management (ITSM)
• Experience working across Agile, Hybrid, and traditional delivery methodologies.
• Strong vendor management and executive communication skills.
• Comfortable influencing senior technical leaders without direct authority.
• Ability to challenge assumptions, identify execution risks early, and translate technical complexity into clear business outcomes.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or a related discipline.
• PMP, PgMP, SAFe, or comparable certification.
• Experience with ServiceNow and modern ITSM practices.
• Experience in environments where uptime, operational stability, and execution quality directly impact business performance.
• Background supporting organizations undergoing rapid growth, digital transformation, or enterprise modernization initiatives.

Skills

• Strong understanding of enterprise technology environments including:
• Infrastructure
• Networking
• Cloud Platforms
• Identity & Access Management
• Endpoint Management
• Enterprise Systems
• IT Service Management (ITSM)
• Experience working across Agile, Hybrid, and traditional delivery methodologies.
• Strong vendor management and executive communication skills.
• Ability to challenge assumptions, identify execution risks early, and translate technical complexity into clear business outcomes.

Benefits

• Competitive Base Salary
• Company paid health plan for employees
• Very generous PTO
• Dental and Vision, FSA, HSA
• Small team, autonomy
• Many more great perks!

Pay

TBD

Schedule

TBD