Program Manager, Services

About the role

The Program Manager, Services will provide leadership, support, and oversight to a multidisciplinary team to assist adults and their families who are homeless and/or formerly homeless. This team will engage, and support participants maintaining housing/shelter placement, develop and execute housing stability plans and provide wraparound supportive services.

Responsibilities

• Provide direct supervision to all Program staff and interns.
• Provide regular and appropriate feedback including training, opportunities for professional growth, verbal, and written improvement plans when needed, and regular evaluations.
• Ensure that all program staff under your leadership are meeting the goals as set forth in their program’s respective grants.
• Cookordination training, schedules, caseloads, vacations, and assignments as part of program administration.
• Provide support to staff when dealing with client crises, problem solving with managers on challenging participant situations, and develop on-going housing stability interventions with staff.
• Build collaborative relationships with property management and on-site resident services staff if applicable.
• Advocate for participants housed at various sites as needed.
• Supervise staff and provide feedback, coaching, training, and disciplinary action as needed.
• Work with staff to ensure timely and accurate data entry is occurring.
• Work with Data Specialists on reporting to funders and stakeholders on program activities.
• Monitor Programs contracts to ensure maximization of funding and program deliverables are met and support with program audits.
• Aid in developing policy and procedures and other aspects of programs.
• Facilitate case conferencing and administrative meetings.
• Aid in developing materials, assessment tools, job descriptions, and other program processes/documents/tools.

Qualifications

• Bachelor's degree in psychology, Human Services, Social Work, Sociology, or related field and equivalent experience.
• 3 years of professional experience in the human services, social work, or related field and demonstrated experience working collaboratively with low-income families.
• 2 years of direct experience in the provision and supervision of services to individuals who are homeless and/or have extremely low incomes.

Skills

• Strong leadership and supervisory skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite.
• Experience with data entry and analysis.

Benefits

$75,000 - $92,000 annually DOE
Health, vision, and dental benefits available
19 PTO days & 12 Holidays per year
Professional Development Trainings and Opportunities, Leadership Academy Programs, and All Staff Events
Dynamic, mission-driven culture and supportive leadership. We support you in supporting other

Pay

$75,000 - $92,000 annually DOE

Schedule

N/A