IT Program Manager (Infrastructure / ITSM)
Jobot · Los Angeles, CA · Yesterday
HybridProject Management$135k–$160k/yrFull-time
Job Details
Opportunity to join one of the worlds fastest growing global technology company specializing in immersive environments!
What You'll Do
- Own delivery of multiple high-impact IT programs across enterprise technology organizations.
- Translate executive priorities into structured, measurable execution plans with defined milestones and success metrics.
- Drive accountability across cross-functional teams while proactively identifying risks, dependencies, resource constraints, and delivery bottlenecks.
- Build scalable program management processes that improve execution without slowing teams down.
- Develop capacity planning and demand forecasting models to improve prioritization and delivery predictability.
- Serve as the primary point of communication for executive stakeholders, providing concise updates on program health, risks, business impact, and delivery progress.
- Lead governance across multiple vendors, consultants, and technology partners while ensuring accountability to scope, timelines, quality, and budget.
- Drive continuous improvement through retrospectives, process optimization, and modernization of delivery practices.
- Jira Leadership (Critical Requirement): Establishing Jira as the central source of truth for portfolio and program execution. Designing advanced workflows, portfolio structures, dashboards, reporting, and dependency management. Migrating legacy project tracking tools into Jira. Creating executive-level visibility while enabling engineering and IT teams to execute efficiently.
What We're Looking For
- 7+ years leading large-scale enterprise IT programs or portfolios.
- Prior background in IT Infrastructure, IT Operations, Enterprise Systems, Service Delivery, or IT Engineering (strongly preferred over software development-only backgrounds).
- Experience building enterprise program management practices from the ground up.
- Demonstrated success leading complex cross-functional initiatives involving multiple technical teams.
- Deep expertise administering and optimizing Jira at both the program and portfolio level.
- Strong understanding of enterprise technology environments including: Infrastructure Networking Cloud Platforms Identity & Access Management Endpoint Management Enterprise Systems IT Service Management (ITSM)
- Experience working across Agile, Hybrid, and traditional delivery methodologies.
- Strong vendor management and executive communication skills.
- Comfortable influencing senior technical leaders without direct authority.
- Ability to challenge assumptions, identify execution risks early, and translate technical complexity into clear business outcomes.
Preferred Qualifications
- Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or a related discipline.
- PMP, PgMP, SAFe, or comparable certification.
- Experience with ServiceNow and modern ITSM practices.
- Experience in environments where uptime, operational stability, and execution quality directly impact business performance.
- Background supporting organizations undergoing rapid growth, digital transformation, or enterprise modernization initiatives.
Why Join Us
- Competitive Base Salary
- Company paid health plan for employees
- Very generous PTO
- Dental and Vision, FSA, HSA
- Small team, autonomy
- Many more great perks!
Salary
$135,000 - $160,000 per year
Benefits
- Company paid health plan for employees
- Very generous PTO
- Dental and Vision, FSA, HSA
Skills
- Enterprise IT Programs or Portfolios
- IT Infrastructure, IT Operations, Enterprise Systems, Service Delivery, IT Engineering
- Program Management Processes
- Capacity Planning and Demand Forecasting
- Executive Communication
- Vendor Management
- Continuous Improvement
- Jira Leadership
Benefits
- Company paid health plan for employees
- Very generous PTO
- Dental and Vision, FSA, HSA