IT Program Manager (Consulting & Insights Technology)

About the role

Gartner is seeking a well-rounded IT Program Manager to lead technology projects within the Consulting & Insights Technology organization. The role involves overseeing a complex portfolio of IT projects, ensuring quality, benefits realization, end-user satisfaction, and timely delivery, while managing geographically dispersed teams.

Responsibilities

• Oversee and manage global technology-based Project Portfolios supporting IT initiatives
• Partner with technical leadership to report project progress to executive level and cross-team stakeholders
• Leverage personal expertise to develop and present rational conclusions, recommendations, and direct implementation strategies
• Analyze the scope and direction of initiatives across multiple levels of management and organizational boundaries
• Act as a valued IT business partner to senior leadership, demonstrating strong business acumen and leadership experience
• Manage project metrics using available tools to track health, analyze problems, identify root cause, create action plans, assess impact, and develop resolution options
• Create long-term strategies and approaches to control and manage projects in support of complex business requirements
• Develop and direct multiple sub-team project plans into a cohesive whole
• Lead change management activities with support/service groups outside the project team to ensure successful project results
• Direct project activities personally and with other project managers, development staff, and test engineers
• Estimate, Plan, Design, Build, Test, and Migrate solutions into production
• Guide and ensure the Agile/SCRUM methodologies are followed
• Evaluate project and program performance consistently with key performance indicators
• Handle Project Cost Management & financials including budget plans, monitor spend, and prepare for potential risks
• Balance operational and development needs of work teams
• Interact well with team members and stakeholders in resolving operational issues
• Identify systemic operational issues and resolve them, presenting similar issues

Requirements

• Strong IT professional with 10+ years of experience in program management
• Strong qualitative and quantitative problem-solving skills
• High on ownership and accountability
• Experience running projects in an Agile/Scrum environment
• Strong leadership skills working with matrixed teams, management, and executive stakeholders in a dynamic, growth environment
• Proven track record of acting as a valued IT business partner to senior leadership
• Strong project leadership, adept at Product Backlog Refinement, Risk Management, Stakeholder Management, Agile Team Building across multiple global teams, Release Management, and Conflict Resolution
• Demonstrated ability to understand client expectations and resolve issues affecting delivery
• Proficient in Microsoft Suite, JIRA, and Confluence

Qualifications

• Bachelor’s degree or foreign equivalent degree in Computer Science or a related field required
• Demonstrated leadership skills, especially in communication, collaboration, people management, and influencing
• Ability to work in a fast-paced environment with tight deadlines and multiple project deliverables
• Critical thinking, with a strong aptitude for delivering quality products
• Excellent written and verbal communication skills to all levels of the organization

Skills

• Strong IT professional with 10+ years of experience in program management
• Strong qualitative and quantitative problem-solving skills
• High on ownership and accountability
• Experience running projects in an Agile/Scrum environment
• Strong leadership skills working with matrixed teams, management, and executive stakeholders in a dynamic, growth environment
• Proven track record of acting as a valued IT business partner to senior leadership
• Strong project leadership, adept at Product Backlog Refinement, Risk Management, Stakeholder Management, Agile Team Building across multiple global teams, Release Management, and Conflict Resolution
• Demonstrated ability to understand client expectations and resolve issues affecting delivery
• Proficient in Microsoft Suite, JIRA, and Confluence

Benefits

Competitive Compensation Package
Ongoing mentorship and apprenticeship;
Leadership courses, development programs, technical courses, certification opportunities and more!
20+ PTO days plus holidays and floating holidays in your first year
Extensive Medical, Dental and Vision plans
Hybrid environment with flexibility, remote work
Parental leave
Gartner Gives Charity Match
Employee Assistance Program (EAP)
Employee Stock Purchase Plan
Health and wellness related allowance programs
401K with corporate match, immediate vesting
Collaborative, team-oriented culture that embraces diversity
Professional development and unlimited growth opportunities

Pay

Reasonable estimate of the base salary range for this role is 108,000 USD - 148,000 USD.

Schedule

Hybrid environment with flexibility, remote work