IT Program Assistant

At Ravinia, we believe in the transformative power of shared, live-music moments and their ability to inspire individuals, strengthen communities, and foster a more connected world. Beyond presenting outstanding performances by the world’s greatest musicians, our mission as a not-for-profit organization is to develop broader, more diverse audiences and performers in the music industry with our Reach Teach Play® community engagement and education programs, our Steans Institute’s collaborative and experiential artistic training programs, and more. Together, Ravinia’s initiatives serve tens of thousands of students, families, and emerging professional musicians. Our 36-acre park is home to North America’s longest-running outdoor music festival and its most artistically diverse. Over 100 different events, featuring a mix of classical, rock, pop, jazz, R&B, indie, and country performers, make up a typical summer season across our open-air and indoor stages, including the annual residency of the Chicago Symphony Orchestra.

About the Role

Ravinia Information Technology is seeking a full-time IT Program Assistant. The person in this role will provide first-response technical support to staff and handle a variety of IT activities, including installing software on desktop operating systems, setting up computer equipment and peripherals, researching technical questions, and keeping inventory organized. The individual in this position will also support the team on select projects. This role will occasionally require local travel to provide IT support at our offsite education programs in the City of Chicago.

Reporting to the Senior System Administrator, you are self-motivated and eager to provide excellent customer service to Ravinia employees. The ideal candidate will have some work experience supporting Windows, MacOS, and iOS operating systems, along with troubleshooting end-user issues related to Google Workspace, wireless networks, video calls, printers, and copiers. Some experience with help desk ticketing systems and Windows Active Directory is a plus.

Responsibilities

• Serve as a member of the Ravinia IT support staff
• Provide first responses to employees relative to software and hardware issues
• Optimize desktop computers as instructed by system administrators
• Assist in the deployment of new computer equipment
• Organize and document spare computer hardware inventory
• Document technical issues
• Research and compile reports
• Pick up IT mail and small packages
• Handle audio/visual and printer support for Ravinia staff
• Assist IT team on small projects and tasks as needed
• Provide occasional on-premise technical support for offsite education programs in Chicago, as scheduled

Qualifications

• Able to manage tasks efficiently while adhering to organizational procedures and standards
• Strong customer service skills
• Research and problem-solving abilities
• Ability to lift, arrange, and connect computers, monitors, and peripherals
• Ability to collaborate and work on a small team
• Perform tasks independently across a physical campus environment
• Comfortable supporting remote users

Requirements

• High school diploma or equivalent
• Experience with Windows and/or Apple computer hardware and software
• Experience using web-based applications
• Prior work experience
• Valid driver’s license

Schedule

This is a full-time position, Monday through Friday, during regular business hours. The individual in this role may occasionally be asked to be available outside regular working hours to assist with IT projects or emergencies.

Work Environment

This position is generally on-premises at Ravinia Offices, 418 Sheridan Road, Highland Park, IL, and will periodically require on-site support at three of Ravinia's music program locations in the City of Chicago: Kehrein Center for the Arts, Homan Square Park, and Douglass Park.

Benefits

• Eligible for the Illinois Paid Leave plan