IT Professional I

About the role

Glimpse of the Job
Are you a tech-savvy IT professional passionate about delivering exceptional service in a dynamic academic and research environment? If so, we invite you to join Texas A&M Health Science Center as an Information Technology Professional I.

Key Responsibilities

• Provide first-line technical support to campus faculty, researchers, administrative staff, and students for desktop hardware, software, and mobile device-related issues
• Maintain a customer-first attitude and deliver responsive, solution-oriented technical support in a timely manner
• Diagnose, troubleshoot, and resolve endpoint computing issues across Windows, Mac, and mobile environments
• Install, configure, and maintain desktop computers, printers, software, and related peripherals
• Collaborate with Tier III specialists, IT staff, and leadership to support escalation of complex technical issues and service improvements
• Ensure compliance with IT security, data privacy, and acceptable use policies in support of academic and research operations
• Document technical solutions, troubleshooting steps, and support procedures to maintain accurate knowledge base resources

Qualifications

• Bachelor’s degree or equivalent combination of education and experience
• Associate degree in Information Technology or certificate in technology training, or equivalent combination of training and experience is a plus
• Four months (one semester) of student worker and/or customer service experience
• Two years of experience in the maintenance, troubleshooting, and repair of computer equipment is a plus
• Ability to multitask and work cooperatively with others
• Strong interpersonal skills with client relations experience
• Customer service experience
• Experience configuring, administering, and troubleshooting computer systems
• Experience supporting Windows, Mac, and mobile device environments
• Experience providing technical support in higher education is a plus