IT Operations Professional

Key Responsibilities

• Change Request Management (generating CRs, advising on CR creation, coordinating CR implementation and testing).
• Incident Management (clarifying and forwarding requests, documenting solutions, creating FAQs).
• Follow-up on system failures.
• User Account Management (setting up/further developing a user management process, user/role controlling, documentation).
• Planning, execution, and continuous improvement of the interfaces of CSML IT processes (including service providers).
• Participation in IT projects/initiatives (especially in the SAP area).

Competencies

• Methodological competence
• Extensive knowledge of IT technologies/applications and processes for analysis, Design, implement, and optimize.
• Project management and coordination: methodically lead/coordinate projects.
• Consulting expertise in change processes.
• Structured, systematic, goal-oriented, and independent work.

Technical Expertise

• Expertise in IT processes (SAP, ServiceNow, LFS, BPM, GAMA, SolMan).
• Comprehensive process understanding.
• Quick comprehension and analytical skills.

Responsibilities

• Goal-oriented and effective work in internal and cross-departmental teams.
• Customer-oriented approach with internal and external partners - coordination of employees at the IT service provider (LogSol, Schenker).
• Communication and teamwork skills.
• Drive and perseverance.
• Personal responsibility and decisiveness.

Language Skills: English.