IT Operations Professional

About the role

We are seeking a versatile IT/OT Operations Professional to support the technology infrastructure of our 24/7 manufacturing site. This role is critical to maintaining business continuity across IT and OT environments, including end-user support, servers, networks, industrial devices, and production applications. The ideal candidate is a hands-on generalist who thrives in fast-paced settings, solves complex problems, and works closely with production teams.

This is an on-site role.

You will make an impact by:

Technical Leadership & Problem Solving

• Apply systems-thinking and structured troubleshooting to resolve complex issues.
• Diagnose and remediate technology problems affecting 24/7 production.
• Identify emerging risks and implement proactive mitigation measures.

IT/OT Infrastructure Support

• Provide daily on-site support for servers, clients, industrial PCs, shop-floor devices, SCADA components, and network infrastructure.
• Ensure all IT/OT hardware and software assets are up-to-date, secure, compliant, and maintained.
• Participate in a rotating on-call schedule to ensure high system availability.

Systems Administration

• Support and contribute to administration of:
  • Windows, application, and Database servers
  • Network infrastructure (switching, routing, firewalls, VPN, wireless)
  • Client systems and endpoint management
  • File shares and local storage
  • Identity and access management (AD, Azure AD)
  • Azure cloud services and hybrid environments
  • MES-adjacent systems and SCADA components
  • Production-critical printing and UL Certified printing systems
• Collaborate with managed service providers for enterprise-level systems support and escalations.

Cross-Functional Collaboration

• Support production personnel and plant end users.
• Plan and execute IT asset lifecycle activities.
• Partner with project managers and engineering teams on IT/OT initiatives.

Cybersecurity & Compliance

• Implement and enforce cybersecurity standards aligned with IT/OT best practices.
• Support vulnerability management, access governance, patching, and audit-readiness.
• Promote strong cyber hygiene and data protection across the site.

Documentation & Governance

• Maintain accurate documentation for infrastructure, processes, and incident response.
• Contribute to and maintain IT asset management systems and CMDB entries.
• Develop training and guidance materials for plant personnel and compliance.

Basic Qualifications

• 3–5 years of experience in IT infrastructure or IT/OT support (manufacturing/industrial preferred).
• Broad knowledge of servers, networking, client systems, and enterprise IT fundamentals.
• Ability to troubleshoot complex issues independently and logically.
• Solid understanding of cybersecurity, patching, identity/access management, and compliance.
• Excellent communication skills, with the ability to translate technical concepts for non-technical users.
• Capable of working on-site in a fast-paced 24/7 production environment, including on-call rotation.
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship.

Preferred Qualifications

• Experience with Intune, Endpoint Central, and ISO imaging.
• Experience with Azure, hybrid cloud architectures, or cloud identity/security.
• Experience with OT environments, SCADA, industrial PCs, or plant-floor automation systems.
• Experience driving MSPs or external vendors to deliver results.
• Cybersecurity/Network/Endpoint certifications.
• Siemens CPIN/CEIN certified (highly sought after).

Pay

$67,544 – $115,790

This response is AI-generated, for reference only.