IT Product Support Assistant
About the role
The Department of Motor Vehicles is seeking an Information Technology Associate (ITA) to support the Enterprise Modernization Project. In this role, you'll help track project activities, update schedules, support Agile sprint coordination, and assist with testing and validating system changes.
You'll collaborate with stakeholders to clarify requirements, respond to routine support requests, and prepare status reports and communication logs. You'll also gain hands-on experience installing and troubleshooting applications, maintaining documentation, researching new technologies, and contributing to project meetings. If you're eager to grow your technical skills and excited to support high-impact modernization efforts that serve millions of Californians, we'd love to connect.
What You Will Do
- Support and coordinate project activities by tracking schedules, updating documentation, monitoring Agile sprint tasks, and assisting with system testing and validation.
- Collaborate with customers and stakeholders to clarify requirements, respond to routine support requests, prepare status reports, and maintain communication logs.
- Assist with technical support by installing, configuring, and troubleshooting applications under guidance, maintaining software product documentation, and researching emerging technologies.
- Contribute to project communication through preparing meeting notes and reports, providing task updates, and helping maintain reporting processes that track project progress.
- Support miscellaneous operational needs, including assisting with security and privacy compliance activities as required.
Desirable Qualifications
- Two years of general IT experience or completion of 60 college semester units (90 quarter units), including at least 15 semester units of IT‑related coursework.
- Knowledge of basic IT concepts and software development methods (such as Agile, DevOps).
- Understanding of business processes to supplement IT.
- Ability to follow established procedures and guidelines.
- Strong communication and organizational skills.
This position is located at the DMV Headquarters in Sacramento, CA.