IT Product Owner I

About the role

The Product Owner I role is responsible for owning and executing product initiatives that support the TRNSX platform and operational workflows. This role serves as the primary liaison between business stakeholders, operations, and development teams to ensure product enhancements, defect fixes, and operational capabilities are clearly defined, prioritized, and delivered effectively.

Responsibilities

• Own and manage the product backlog for the TRNSX platform, tools, and workflows.
• Manage development roadmap and track budgeting across sprint cycles.
• Partner with business stakeholders, operations, and leadership to gather, document, and clarify product and process requirements.
• Translate business needs into clear user stories, acceptance criteria, and functional documentation.
• Prioritize backlog items based on business impact, operational urgency, risk, and capacity.
• Serve as the primary point of contact for development teams for questions, clarifications, and scope alignment.
• Collaborate closely with terminal implementation, migration, and support teams to align product delivery with operational needs.
• Absorb and troubleshoot production issues by clarifying expected behavior, validating fixes, and coordinating across teams.
• Ensure product changes and new capabilities are properly documented and communicated to operational teams.
• Contribute to continuous improvement initiatives by identifying process gaps, inefficiencies, and opportunities for automation.
• Support release planning and validation to ensure product changes meet quality, compliance, and operational readiness standards.
• Rewrite and prioritize user stories and tasks to ensure they meet user needs and are aligned with the product strategy.
• Lead sprint planning, reviews, and retrospectives to ensure efficient product development cycles.
• Analyze product performance metrics to continuously improve features and deliver greater value to users.
• Oversee the entire product lifecycle, from ideation to post-launch evaluation.
• Ensure that product releases meet quality standards and deadlines.
• Maintain monitoring of product performance post-launch and lead efforts for optimization and iteration.

Qualifications

• Strong ability to gather requirements and translate them into clear, actionable user stories and documentation.
• Solid understanding of agile product ownership concepts, including backlog management and prioritization.
• Excellent communication skills with the ability to work effectively across technical and non-technical teams.
• Strong organizational skills with attention to detail and follow-through.
• Ability to manage competing priorities in a fast-paced, operationally driven environment.
• Collaborative mindset with a focus on problem-solving and continuous improvement.
• 1-3 years of experience in a Product Owner, Business Analyst, or similar role.
• Experience working in agile or hybrid agile environments.
• Demonstrated ability to manage backlogs, support sprint ceremonies, and work with development teams.
• Experience supporting operationally critical platforms or customer facing solutions.