IT Product Manager - Synergie

About the role

The IT Product Manager leads the strategy, prioritization, and delivery of technology solutions supporting trade, operational, and administrative functions across Synergie. This role owns the IT product portfolio and operations function, sets direction for cross-functional teams, and serves as the senior liaison between executive/business leadership and IT delivery. The Product Manager is accountable for the performance of the IT Help Desk and IT Operations team, directly managing staff and shaping how the broader organization experiences IT support and product delivery. This leader sets the vision for technology products, builds and mentors a high-performing team, and drives the organization's Agile delivery practices, ensuring technology investments translate into measurable business outcomes.

Leadership and Team Management

• Directly manage and develop the IT Help Desk and IT Operations team, including hiring, coaching, and performance management
• Set team goals, workload priorities, and escalation processes for help desk triage, onboarding, and offboarding
• Build a culture of accountability, service excellence, and continuous improvement within the IT operations function
• Mentor junior product and operations staff, growing team capability over time

Product Strategy & Ownership

• Own and evolve the technology product roadmap in alignment with organizational and IT strategy, presenting direction to executive stakeholders
• Partner with business leaders to translate operational needs into strategic product capabilities and investment decisions
• Drive backlog prioritization based on business value, risk, and resource capacity; make final tradeoff calls when priorities compete
• Own outcomes end-to-end — not just delivery, but the business impact and adoption of what's delivered
• Identify and lead workflow redesign and efficiency initiatives enabled by technology

Stakeholder and Cross-Functional Leadership

• Serve as the senior point of accountability between business leadership and IT delivery teams
• Lead cross-functional decision-making forums, resolving conflicts and aligning teams around end-user and business needs
• Own communication of roadmap, delivery progress, and risk to leadership and stakeholders at all levels
• Analyze healthcare workflows to identify and champion automation and process-improvement opportunities

Delivery Oversight and Quality

• Direct collaboration with development, architecture, and QA leads to ensure delivery meets schedule, quality, and business requirements
• Oversee user acceptance testing and release planning, holding teams accountable to standards
• Monitor product and operational performance metrics, driving corrective action and improvement plans

Compliance and Governance

• Ensure all solutions and operational practices meet healthcare regulatory requirements (HIPAA, data privacy, security standards)
• Lead data governance practices and support reporting/analytics initiatives across the product portfolio

Operational Leadership

• Serve as the accountable leader for IT Help Desk and IT Operations, owning service levels, staffing, and continuous improvement

Qualifications

Education Required: BS Bachelor's degree in Information Technology, Health Informatics, Computer Science; or equivalent experience

Experience Required: 5+ Years of experience in healthcare technology, including experience leading or managing people and teams. Experience supporting healthcare systems or organizations

Knowledge, Skills, and Abilities

• Prior experience managing IT support or operations staff with strong people leadership and team development skills
• Excellent strategic product and portfolio management abilities
• Strong understanding of business requirements translation and executive communication
• Strong understanding of healthcare workflow understanding
• Able to build strong and productive stakeholder and executive relationships
• Strong analytical and data-driven decision-making abilities
• Strong resolution and cross-functional facilitation
• Strong accountability for operational and business outcomes

Certifications & Licenses

Preferred: Certified Product Owner - Scrum Alliance, product ownership/management certifications (CSPO, SAFe PO/PM) and/or leadership/management certifications

Pay & Benefits

Salary range: $137,900.00 - $166,700.00. This job is also eligible for annual bonus incentive pay.

Benefits: Comprehensive package including paid time off, 11 holidays, medical/dental/vision insurance, generous 401(k) matching, lifestyle spending account, and many other benefits to eligible employees.