IT Product Analyst I - Onsite

About the role

This is an onsite position local to our Philadelphia office at 701 Market Street, Philadelphia, PA 19106. Duncan Solutions, LLC does not provide visa sponsorship now or in the future; candidates must be legally authorized to work in the United States without current or future sponsorship requirements.

Pay

$60,000 – $70,000 annually, depending on experience, skills, and location.

About the role

The IT Product Analyst I is responsible for configuring, building, auditing, testing, deploying, and supporting technology products throughout their lifecycle. This role partners closely with product management, development, and operations teams to deliver high-quality, scalable, and reliable product capabilities. The Product Analyst uses systemic processes and tools to avoid unexpected issues, maintain system stability, update system records, and support faster incident resolution.

Responsibilities

• Collaborate with business stakeholders and product managers to understand product vision, objectives, and priorities
• Participate in requirements elicitation and document functional and non-functional requirements for technology products and enhancements
• Support backlog refinement activities, including prioritization, dependency identification, and scope clarification
• Participate in the creation of test plans and execution of test plans to validate product functionality, data integrity, and user experience
• Execute ETL jobs for proprietary and commercial products/applications
• Communicate clearly with technical and non-technical stakeholders to ensure shared understanding of product changes
• Design, develop, and enhance product features and services in collaboration with cross-functional product teams
• Translate product and business requirements into well-architected, maintainable, and scalable technical solutions
• Contribute to product backlog execution by implementing, testing, and delivering potentially shippable increments
• Develop, execute, and maintain application workflows and configurations using approved frameworks and technologies
• Participate in architectural and design discussions, providing recommendations where applicable
• Assist in troubleshooting, root-cause analysis, and remediation for product issues
• Partner with support and operations teams to ensure effective monitoring, documentation, and incident response
• Participate in creation and maintenance of technical documentation and operational procedures
• Create and maintain users and their access to application
• Stay current with selected technologies, tools, and best practices and apply them appropriately
• Perform daily reconciliations of records to ensure accuracy and completeness
• Audit files and records to identify and resolve discrepancies
• Verify counts/balances match across systems on a daily basis
• Conduct routine data audits to ensure integrity of inventory records
• Investigate and resolve variances between source documents and system records
• Maintain daily reconciliation logs and escalate unresolved discrepancies
• Perform other duties as assigned

Requirements

• Strong problem-solving, analytical, and debugging skills
• Experience translating business needs into technical or configuration-based solutions
• Excellent written and verbal communication skills
• Experience with Microsoft 365 and strong Excel skills
• Experience with SQL and Agile
• Ability to travel to local offices
• Ability to operate independently
• Demonstrates a growth mindset
• Comfortable working onsite and in a start-up environment

Qualifications

• High school diploma or GED from an accredited institution
• 0–3 years of experience in application configuration or a related IT role

Preferred

• Bachelor’s degree in business, Information Technology, Computer Science, or a related field
• Experience supporting configurable enterprise applications
• Experience supporting client implementations or multi-tenant product environments

Benefits

• Medical, dental, and vision insurance
• Healthcare and dependent flexible spending accounts (FSA)
• Health savings account (HSA) with employer contribution
• Company-paid life and AD&D insurance
• Company-paid short- and long-term disability
• Employee assistance program (EAP)
• 401(k) with employer match (Traditional/Roth/Safe Harbor)
• Paid time off: 10 company holidays, PTO accrual, sick time accrual, parental leave, jury duty, military leave, bereavement
• Voluntary benefits: life and AD&D insurance for employee/spouse/child(ren), critical illness, accident insurance, dependent care FSA