IT Performance Management Subject Matter Expert

About the role

This position is contingent on proposal award. Flatter, Inc. (Flatter) is hiring an IT Performance Management Subject Matter Expert (SME) to serve as the lead technical and analytical resource for portfolio oversight. The position evaluates the integrator's work through the Service Delivery and Resource Allocation program-control lens and provides the analytical rigor needed to assess performance, validate efficiency, identify risk, and inform Government governance decisions. The IT Performance SME is responsible for objective performance oversight and analysis. Direct execution of the IT service delivery lifecycle remains the responsibility of the integrator contract.

Responsibilities

• Provide expert guidance in developing meaningful key performance indicators and service level agreements for integrator performance.
• Ensure performance measures emphasize value, cost-effectiveness, service outcomes, and alignment with Government objectives.
• Analyze technical, financial, operational, and portfolio data to identify trends and evaluate performance against established baselines.
• Identify performance risks, emerging issues, efficiency gaps, and opportunities for corrective action or improvement.
• Assess the completeness, reliability, consistency, and traceability of integrator-provided performance data.
• Translate complex performance findings into concise, data-informed recommendations for the ERB, PRR, CCB, and other Government governance bodies.
• Support the Program Manager in the technical design and implementation of the Performance Management Framework.
• Define analytical logic for dashboards, portfolio health models, scorecards, and automated performance reports.
• Communicate findings effectively to technical and nontechnical stakeholders.
• Support Government governance discussions and decision-making.
• Apply IT service management frameworks, including ITIL or COBIT, to vendor-performance measurement.
• Develop and analyze KPIs and SLAs supporting large-scale IT service contracts.

Skills

• IT Performance Management
• IT Governance
• Data Analysis
• Business Intelligence
• KPI and SLA Development
• Vendor Performance Measurement
• Performance Risk Analysis
• Problem Solving/Analysis
• Technical and Financial Data Interpretation
• Communication Proficiency
• Stakeholder Engagement
• Ethical Conduct
• Time Management
• Attention to Detail
• Integr