IT Partner Services Intern

About the Internship Program

Union Home Mortgage’s L.E.A.D Internship Program provides a fun, interesting, and real-world environment for interns to Learn about the industry, be Educated by Sr. Leadership and peers, Achieve personal goals, and Develop skills and knowledge. The program includes shadowing, mentoring, professional development, group projects, and corporate outings. Interns work 40 hours per week during the 3-month summer program, are compensated, and are based at headquarters in Strongsville, Ohio.

Responsibilities

• Image, build, and install PCs (laptops) in accordance with department standards (new partner process) and decommissioning, including reclamation of old assets (termed partner process).
• Identify potential changes and process improvements to present to senior management for consideration and implementation.
• Manage the inventory control center and tracking of all assets companywide, including remote assets.
• Ensure work is carried out within agreed service levels and in accordance with department guidelines.
• Work closely with System Admins and Engineers to determine next-generation platforms; lead implementation activities related to end-user computing device upgrades.
• Assist in managing hardware and software equipment request fulfillment process.
• Collaborate with colleagues regarding incidents related to the PC environment.

Requirements

• Pursuing a 2-year or 4-year college degree in a technology-related field or equivalent.
• Previous professional work experience (internships, other jobs, etc.).
• Solid understanding of core networking, including LAN/WAN, DNS, TCP/IP, DHCP, VPN, Wireless, and Firewalls.
• Self-motivated with an attitude of ownership and a strong desire to learn new technologies.
• Team player with excellent customer service, communication (oral and written), attention to detail, and problem-solving skills.
• Ability to manage tasks independently and meet aggressive deadlines.
• Highly organized, proactive, and able to handle multiple tasks and priorities.
• Strong interpersonal, written, and verbal communication skills.
• High-energy personality capable of working in a fast-paced environment.
• Effective problem solver and troubleshooter.

Preferred Qualifications

• A+ Certification.