IT Intern

About the role

The role provides broad exposure across multiple areas of IT—including end-user support, systems administration, networking, hardware/software troubleshooting, programming and business application support. The IT intern will be responsible for or assist in diagnosing and resolving issues related to computer hardware and software, including assigned project work.

• Gain hands-on, project-based experience connected to your field of study
• Contribute to meaningful, real-world work with business impact
• Build leadership visibility through project updates, presentations, and networking opportunities
• Collaborate across functions and teams to understand how the business works
• Participate in intern-specific events, development sessions, and community-building activities

Sponsorship is not available for this position.

Responsibilities

• Troubleshooting basic network and hardware trouble tickets
• Document internal procedures
• Excellent customer service skills.
• Follow helpdesk/desktop support best practices (ITIL-centric) to ensure accurate, timely problem resolution
• Demonstrates basic knowledge of general IT Systems and network concepts, principles, and procedures
• All other duties as assigned

Requirements

• Pursuing Bachelor’s Degree in IT (must be completed with second year)
• Strong communication and interpersonal skills
• Proficient in Microsoft Office applications including Excel and PowerPoint