IT/OT Support Specialist

About the role

Job Description Wood is currently recruiting an IT/OT Support Specialist to work as a full-time long-term member of our team at a client's chemical plant location. Designing the future. Transforming the world. Wood’s Operations business delivers solutions to an ever-broadening range of clients across the energy and materials industries globally. We deliver operations, maintenance, modifications, brownfield engineering, asset optimization and management, supporting our clients through the asset lifecycle. We are focused on developing strategic relationships with our clients, providing solutions that deliver efficiency, integrity and reliability.

Benefits

What We Can Offer Meaningful and interesting projects delivered to leaders of industry across Operations Americas sector Flexible working arrangements that balance client, team and individual needs, offering onsite working Competitive salary with regular salary reviews to ensure we are rewarding at the right level in line with the market Flexible benefits package that can be adapted to suit your lifestyle Commitment to continued professional development through development plans tailored to individual needs and interests Global connections with leading industry experts around the world who are shaping the standards of our profession Authorization to work permanently in the U.S. without sponsorship required.

Responsibilities

• Resolves IT incidents and fulfills service requests (phone, e-mail, walk-up, self-service portal) for end users
• Responsible for providing on-site support for PCN network and systems; examples include patching systems which reside in PCN Services, 2.X Firewall administration and configuration
• Responsible for providing on-site support for SAFER and PAS (Process Automation Systems) Life-cycle Management program
• Provisions and maintains end-user computing equipment, such as desktop/laptop hardware, software, and peripherals in accordance with IT operations policy and procedures
• Provisions and maintains network printers, conference room equipment, digital signs, TVs, and other miscellaneous equipment.
• Works with IT Endpoint Engineering team and IT Service Desk to pilot changes to image deployments
• Works with IT Service Desk and Site Business Stakeholders to communicate planned IT maintenance
• Escalates incidents to the appropriate IT engineering and operations resources
• Monitors open support requests for accuracy, urgency, and problem resolution
• Creates and maintains document repository or knowledge base of fixes, installation procedures, technical tips, and IT support documents or procedures
• Provides project support for Life-cycle Management projects
• Provide project support for the implementation of new technologies