IT-OT Specialist - 67675

About the role

Meet Our Team: At Hitachi Energy, we are accelerating the digital transformation of manufacturing through secure, connected, and intelligent factory operations. Our Factory IT/OT team serves as the critical bridge between enterprise IT and operational technology environments, ensuring seamless support, cybersecurity, and reliability across production facilities.

Responsibilities

• Provide hands-on onsite support for factory-owned and managed IT/OT assets, ensuring reliable operation across office and manufacturing environments.
• Deliver desk-side support for end users, including computers, collaboration tools, meeting rooms, Microsoft Teams rooms, and office technology.
• Support and maintain shop-floor IT/OT infrastructure including kiosks, MES scanners, printers, CCTV systems, badging systems, vendor-managed equipment, and security systems.
• Perform operational support activities for both Office IT and Factory IT/OT assets not covered by Global OSS support teams.
• As the first responder for IT/OT cybersecurity incidents, investigate issues, assess impact, and coordinate containment and remediation efforts with cybersecurity teams.
• Monitor and identify critical factory assets requiring cybersecurity protection and operational oversight.
• Install, deploy, and validate security patches and remediation measures on critical IT/OT systems.
• Detect and report abnormal behavior within operational technology environments, escalating potential cybersecurity threats and unauthorized access attempts.
• Collaborate with equipment vendors and external partners to ensure OT systems remain secure, properly configured, and compliant with operational standards.
• Maintain accurate asset inventories and assist with lifecycle management of IT and OT equipment.
• Follow IT service management best practices while documenting incidents, requests, and resolutions through ServiceNow.

Requirements

• Formal qualification, diploma, degree, or apprenticeship in Information Technology, Computer Science, Electronics, Industrial Automation, or a related technical discipline.
• 2+ years of experience in IT support, desktop support, field services, or factory IT environments.
• Experience supporting Windows-based environments, Microsoft Office 365, iOS devices, and enterprise collaboration technologies.
• Understanding of IT/OT environments, industrial systems, manufacturing technologies, or operational technology infrastructure.
• Exposure to cybersecurity principles, endpoint protection, vulnerability remediation, and incident response processes.
• Experience working with ServiceNow, asset management tools, and IT service management processes.
• Strong troubleshooting skills across hardware, software, networking, and user support scenarios.
• Able to work independently in a fast-paced manufacturing environment while effectively managing priorities.
• Excellent communication skills with the ability to support both technical and non-technical users.
• Fluent in English and local language communication.

Preferred Qualifications

• ITIL 4 Foundation certification.
• Lever Six Sigma (L6S) certification.
• Experience supporting MES hardware, industrial scanners, CCTV systems, access control/badging systems, or factory automation environments.
• Familiarity with OT cybersecurity practices, industrial networks, and manufacturing operations.

Benefits

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We're also champions of life balance and offer flexible arrangements that work for you (role and location dependent).

Pay

Details of pay will be provided upon successful application.

Schedule

Details of schedule will be provided upon successful application.

How we look after you

We are an equal opportunity employer and welcome all applicants for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic.