IT Services Specialist III #26-086

Job Responsibilities

• Responds to and diagnoses problems through discussions with users using problem recognition, research, isolation, and resolution steps.
• Recommends procedures and controls for moderately complex problem prevention via requests, meetings, or Help Desk through emails, incoming calls, and walk-ins.
• Operates, monitors/updates console systems, peripheral equipment, and computing/networking systems.
• Technical/User/Business writing skills/activities.
• Prepares procurement and user documentation including shopping carts and other documentation.
• Affords assistance to programmers, users, IT personnel, and stakeholders to ensure programs/needs and are met/understood.
• Affords assistance in monitoring and maintaining system data integrity.
• Troubleshoots basic user errors in systems and finds resolution.
• Works with vendors, programmers, and other staff to resolve issues.
• Affords assistance in preparing reports to management on project status.
• Troubleshoots and restores service by analyzing, identifying, and diagnosing faults and symptoms using established processes and procedures.
• Performs other related duties as assigned or required to include various project participation, assisting in the purchase of hardware and software, help desk on-call responsibilities.

Minimum And Additional Requirements

• A high school diploma and experience in office automation systems, data communications system design, installation, operation, repair, or processing of information in a data processing environment or related systems.
• An associate degree or a bachelor's degree in a related field may be substituted for the required work experience.

Preferred Qualifications

• An associate's degree or a bachelor's degree in a related field.
• Experience with procurement documentation and processing.

Additional Comments

Please note: This is an entirely on-site, in-office position. SCDPPPS DISCIPLINARY ACTIONS ARE CONSIDERED IN THE INTERVIEW PHASE. Please complete the state application to include current and previous work history and education. A resume will not be reviewed to determine if an applicant has met the minimum qualifications for the position. SCDPPPS IS AN EQUAL OPPORTUNITY, AFFIRMATIVE ACTION EMPLOYER The South Carolina Department of Probation, Parole and Pardon Services is committed to maintaining a workforce that is free of unlawful discrimination, including harassment on the bases of race, color, national origin, religion, age (40+) or disability, sex (including pregnancy, childbirth, or related medical conditions, sexual orientation, or gender identity). THIS POSITION IS NOT ELIGIBLE FOR POLICE OFFICER RETIREMENT SYSTEM MEMBERSHIP.