IT/OT Infrastructure Engineer

Key Responsibilities

• Act as the main point of contact for IT and OT infrastructure support across assigned sites
• Support and troubleshoot infrastructure components including: Servers (physical and virtual), Network equipment (switches, routers, firewalls, wireless), End-user connectivity and site communications, OT network segments and industrial system connectivity
• Provide on-site and remote troubleshooting for incidents impacting production, safety, or business operations
• Support OT-related infrastructure in coordination with operations, engineering, and vendors
• Aid in network segmentation, access control, and secure connectivity between IT and OT environments
• Ensure OT systems remain stable, secure, and compliant with organizational standards
• Support the networking requirements for industrial control systems (SCADA, PLCs, and IoT sensors) to ensure seamless data flow between the plant floor and corporate servers
• Serve as the technical liaison between site personnel and centralized IT teams
• Maintain accurate site documentation, diagrams, and asset inventories
• Participate in infrastructure projects including: Network refreshes, Server and storage deployments, Cloud and hybrid integration initiatives, OT modernization efforts
• Work with vendors and service providers for implementation and support activities
• Ensure solutions align with security, performance, and scalability standards

Requirements

• 5+ years of experience in IT infrastructure support or operations
• Strong hands-on experience with: Enterprise networking (LAN/WAN/Wi-Fi), Windows Server and/or Linux environments, Virtualization platforms (e.g., VMware, Hyper-V)
• Experience supporting or working alongside Operational Technology (OT) or industrial systems
• Proven ability to troubleshoot complex, multi-layer infrastructure issues
• Willingness and ability to travel extensively and work independently at remote sites
• Strong communication skills with both technical and non-technical stakeholders
• Valid driver's license and ability to travel by air and ground as required

Preferred Qualifications

• Experience in industrial, manufacturing, utilities, or field-based environments
• Knowledge of IT/OT network segmentation and security models
• Familiarity with industrial protocols and systems (advantageous but not required)
• Experience working with managed service providers and telecom vendors
• Relevant certifications (e.g., CCNA, Network+, Security+, VMware, Microsoft)