IT Ops Automation Engineer

Key Responsibilities

• Design, build, deploy, and support secure IT automations across Azure, Power Platform, and related enterprise platforms using least-privilege and production-ready standards.
• Develop and maintain automation solutions using TypeScript/Node.js, PowerShell, and Python, selecting the right toolset for each use case.
• Administer and optimize Azure services that support automation, including Function Apps, Automation Accounts, Logic Apps, Storage, Key Vault, Service Bus, and monitoring tools.
• Create and maintain integrations across core business systems such as Freshservice, Jira, Microsoft 365, Entra ID, SharePoint, and other SaaS platforms.
• Perform ticket and operational data analysis to identify high-value automation opportunities by evaluating volume, repeatability, business impact, process stability, and technical feasibility.
• Use data insights to recommend and prioritize automation candidates that reduce manual effort, improve cycle time, and strengthen service quality.
• Apply sound engineering practices including testing, source control, CI/CD, logging, error handling, documentation, and reusable design patterns.
• Monitor automation health and performance through dashboards, telemetry, alerting, and trend analysis, and continuously improve reliability and business outcomes.
• Establish and document standards for selecting the appropriate automation runtime, architecture, and support model for each workflow.
• Partner with Service Desk and IT Operations teams to refine processes, reduce operational friction, and mentor others in automation best practices.

Preferred Qualifications

• 3+ years building production automations in an internal IT, IT Ops, or Service Desk engineering context (L2/L3 or beyond).
• Strong hands-on experience with TypeScript / Node.js and Azure Function Apps, including:Durable Functions (orchestrators, activities, fan-out/fan-in, sub-orchestrations, eternal orchestrations). HTTP, Timer, Queue, Service Bus, and Blob triggers. Retry policies, exponential backoff, idempotent activities, and dead-lettering.
• Production experience with Playwright (Node.js / TypeScript), including:Microsoft SSO / Entra login flows and stored auth state. Page Object Model, role-based locators, trace/video capture. Running at scale via Microsoft Playwright Workspaces or equivalent (Azure Container Apps, self-hosted runners).
• Strong Power Automate (cloud flows) skills — SharePoint, Outlook, Teams, HTTP with Entra ID, Dataverse, custom connectors, approvals, and scheduled flows.
• Hands-on with Azure Automation runbooks (PowerShell 7 and/or Python), including webhooks, schedules, hybrid workers, and shared modules.
• Working knowledge of Microsoft Graph API (SharePoint site usage, Entra ID users/groups, license assignment, mail, calendar) and Azure Blob Storage (lifecycle policies, SAS, Managed Identity access).
• REST API integration experience with Freshservice and Jira Cloud — auth, pagination, custom fields, custom objects, webhooks, and the Freshservice Service Catalog.