IT Operations Technician II (On-Site)

About the role

The IT Operations Technician II will be responsible for providing frontline support for IT Infrastructure at Roseburg’s production facilities. This position will collaborate with customers and virtual team members to develop the implementation and maintenance of essential IT systems (network, server, and client systems) whose performance directly impacts mill operations. This role will handle more complex infrastructure support at the mill and provide and document effective IT solutions. Founded in 1936, Roseburg Forest Products is a privately held company based in Springfield, Oregon. With a legacy in sustainable forestry and innovative wood products manufacturing, we are a leading North American producer of engineered wood, exterior trim, plywood, lumber, and medium density fiberboard (MDF). Our products shape and support homes, workplaces, and industries, while our timberlands protect forest health for future generations and provide high-quality wood fiber for our integrated operations. At Roseburg, we believe in making lives better from the ground up through the products we create, the relationships we build, and the communities we support. Our team of passionate professionals value safety, integrity, and excellence in all we do. From the mill to the forest to the office, you’ll find opportunities to grow and contribute to a company that cares for people, communities, and the environment. Learn more about who we are and what we do at www.roseburg.com.

Responsibilities

• Maintain and troubleshoot site IT Infrastructure solutions, including servers, networking equipment, PLCs, HMIs, and other control system components
• Provide advanced technical support of site IT technology solutions, including workstations, printers, tablets, and other end user devices.
• Identify opportunities and implement improvements in systems capabilities that will increase the ability to meet customer requirements, including safe and reliable operations, and improve business competitiveness
• Work closely with the IT Operations Support group on adherence to standards and participate in training as required
• Develop and maintain documentation, and provide training for plant personnel on the manufacturing network system and components
• Work with IT Infrastructure and Platform staff and production facility staff to support and occasionally lead capital improvement projects as assigned
• Provide guidance and mentorship to entry-level IT Operations Technicians
• Foster trust and collaboration by engaging regularly with production teams, staying visible on the floor