IT Operations Technician II

Founded in 2018 with co-headquarters in Dublin and Boston, Tines powers some of the world's most important workflows. Our intelligent workflow platform applies AI, automation, and integration with human ingenuity to drive real business results. Tines serves a diverse range of customers, from startups to public companies, including Canva, Databricks, Elastic, Kayak, Intercom, and McKesson.

About the role

This is a hybrid role and will be expected to work out of the Boston, MA office at least 3 days per week. You will report to our IT Manager based in Boston, MA.

Responsibilities

• Provide expert level IT operations support to all internal key business partners
• Administer a wide variety of Cloud platforms, including Google Workspace, Zoom, Slack Enterprise Grid, Jira, and AWS
• Manage all IT logistics services for the US region, including purchasing of equipment, inventorying and shipping, and IT asset lifecycle management
• Evaluate all IT operations services and identify opportunities to automate workflows using the Tines platform
• Develop and execute projects aimed at enhancing IT service delivery at Tines
• IT endpoint management using our MDM platform (JumpCloud)
• Deal with local technology vendors and customer success managers as required
• Act as a point of contact with external support teams across our suite of enterprise applications for integrations and general application support
• Engage and collaborate with key internal stakeholders assisting with integration and automation initiatives on platforms that they manage
• Support AV room technology, including Zoom rooms and various conference room endpoints
• Perform first level troubleshooting on IT office infrastructure such as structured cabling networks, routing & switching, and WiFi access points and controllers

Requirements

• 5-8 years experience in an IT Operations role working on enterprise grade cloud platforms
• Experience working in IT Operations support, with a keen interest in identifying root causes and implementing scalable solutions
• Expert level knowledge of MacOS
• Familiarity with other core enterprise applications such as HR platforms
• Comfortable using MacOS terminal command-line, and performing log analysis across different platforms
• Experience working autonomously, knowing when to escalate, and prioritizing competing work intake pipelines
• Excellent analytical & time management skills combined with the ability to work collaboratively with peers and business partners
• Excellent written and verbal English skills
• Familiarity with key IT processes such as Incident management, Change management, and Release management
• An automation mindset to help us scale all of these duties

Applicants for this opportunity must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Pay

Target annual compensation: $95-115k salary + equity