IT Operations Technician II

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. Also remove "PHYSICAL DEMANDS AND WORK ENVIRONMENT"? That's not required sections but could be considered part of Requirements? The instruction: include a section ONLY when posting has real, specific content for it — never emit heading followed by filler/placeholder text. So we need to extract sections: About the role (Job Summary), Responsibilities (Essential Duties And Responsibilities), Requirements (Minimum Qualifications maybe), Qualifications (maybe Education, Experience, Certification), Skills (Systems & Technology Skills, Skills & Competencies), Benefits (What's in it for you?), Pay (not present), Schedule (Work Schedule). Also location/hybrid info maybe part of About the role? Could be separate but not required heading. We'll include Schedule if present: Work Schedule: Monday–Friday, 8:00 AM – 5:00 PM; with some nights and weekends as needed. That's specific, so include Schedule section. Benefits: "What's in it for you?" includes list: competitive total rewards including salary, benefits – Day 1, retirement, profit sharing, life insurance, paid time off, holidays, education reimbursement, employee recognition for birthdays and anniversaries, fun team building events, and more. Also strong workplace culture etc. That's substantive. Pay: Not specified, so omit. Now we need to format using

for each section heading. Use

• for any list of duties/requirements/benefits. Use

  for prose. We must not repeat job title as heading. So we will not have a heading for IT Operations Technician II. We need to preserve all substantive info; do not invent or summarize away detail. So we need to include details from each section. Let's extract: About the role: Job Summary paragraph: "The IT Operations Technician II is a mid-level technical role for a professional who has moved beyond front-line helpdesk support and take on meaningful infrastructure responsibilities — patching, virtual machine administration, endpoint management, or security tooling. We are equally interested in MSP engineers with broad, hands-on exposure across many client environments who are ready to go deep on a single organization. Reporting to the Director of IT, this role serves as the Tier 2 escalation point for complex issues, owns recurring infrastructure maintenance, and actively contributes to maturing our security and HIPAA compliance posture. This is a growth-oriented position with a clear path toward senior engineering responsibilities." Also location/hybrid info: "Location: Charlotte, Hybrid; Onsite Tuesday – Thursday, Remote on Monday and Friday." Could be included in About the role or separate but we have no heading for location; we could embed in About the role paragraph. Responsibilities: Essential Duties And Responsibilities with subcategories. We need to list duties as

  • . Probably combine all bullet points. Let's list duties: - Tier 2 Escalation & Advanced Support - Serve as the escalation point for endpoint, application, identity, and connectivity issues that Tier 1 support cannot resolve. - Provide structured, root-cause troubleshooting across systems, networks, and applications — isolating and resolving the underlying issue, not just the symptoms. - Document resolutions thoroughly in the ticketing system and contribute knowledge base articles that reduce repeat escalations. - Endpoint & Systems Administration - Administer and maintain Microsoft 365 services including Exchange Online, Teams, SharePoint, and Entra ID (user lifecycle, groups, licensing, conditional access). - Manage patching and update cycles across servers, workstations, and third-party applications; validate compliance and remediate failures. - Administer endpoint management and RMM tooling — device enrollment, policy configuration, software deployment, and reporting. - Infrastructure & Virtualization - Support virtual machine and cloud infrastructure administration, including provisioning, capacity monitoring, backup verification, and restore testing. - Assist with server and network maintenance, ensuring availability and performance of critical systems. - Participate in hardware refresh planning, research, and deployment. - Security & Compliance - Support security operations: MFA enforcement, endpoint protection, MDR alert triage, vulnerability remediation, and access reviews. - Support HIPAA compliance activities including access controls, audit logging, encryption standards, and evidence collection for assessments. - Assist in enforcing IT security policies and procedures in alignment with organizational standards. - Ticketing & Documentation - Work tickets in the ticketing system with accurate documentation, timely updates, and disciplined SLA management. - Maintain technical documentation, runbooks, and asset records to support team continuity and operational consistency. - Onboarding, Offboarding & Projects - Support onboarding and offboarding workflows, ensuring provisioning and deprovisioning are complete, timely, and auditable. - Participate in IT projects, migrations, upgrades, vendor implementations from planning through post-deployment validation. - Additional Duties: - Provide occasional after-hours support for maintenance windows and urgent clinical-impacting issues. - Provide coverage for IT leadership or colleagues during periods of PTO or illness. - Maintain rapport and trust of PAA staff. - Other duties as assigned. We'll put these as list items; maybe group subheadings? But instruction: Use
    • for any list of duties/requirements/benefits. Could have nested lists? Probably okay to have flat list; but we could also include headings inside
    • ? Better to keep flat list with each duty as separate
    • . Might be long but okay. Requirements: Minimum Qualifications section includes Education, Experience, Certification. Also maybe "Systems & Technology Skills" and "Skills & Competencies" are separate sections. We'll treat Requirements as Minimum Qualifications (Education, Experience, Certification). Use
      • for each. Education: Associate’s degree in information technology, Computer Science, or a related field, or equivalent training. A combination of education and relevant work experience may be considered. Experience: 3+ years in IT support, systems administration, or MSP engineering, with demonstrated responsibilities beyond Tier 1 helpdesk. Healthcare IT experience is a plus. Certification: CompTIA A+, Network+, Microsoft 365 Certified: Fundamentals or other IT-related certifications preferred. We could also include "Systems & Technology Skills" as Skills section. Skills: Systems & Technology Skills list: Microsoft 365 administration, Windows client and server environments, Ticketing systems, Hands-on experience with patching, Virtualization or cloud VM administration (Azure, Hyper-V, or equivalent), Endpoint management/RMM tooling, Networking fundamentals (DNS, DHCP, VPN, VLANs, firewalls). Familiarity with PowerShell scripting and macOS administration is a plus. Also Skills & Competencies list: Demonstrate strong, structured troubleshooting skills using a logical, step-by-step approach to identify and resolve technical issues. Isolate root cause across endpoint, network, identity, and application layers rather than relying solely on known fixes. Manage personal workload independently in a distributed or hybrid environment with minimal supervision. Prioritize tasks effectively while demonstrating ownership, accountability, and follow-through on assigned work. Follow established processes and escalate issues appropriately when additional support or decision-making is needed. Support continuous improvement through accurate documentation, proactive communication, and identification of recurring issues. We'll combine these into Skills section with
        • . Benefits: "What's in it for you?" includes: Strong workplace culture. We care about each other as people. We build relationships and connections beyond the time spent on the job. We offer a supportive, highly team-oriented work environment. We provide competitive total rewards including salary, benefits – Day 1, retirement, profit sharing, life insurance, paid time off, holidays, education reimbursement, employee recognition for birthdays and anniversaries, fun team building events, and more. We want you to succeed and our employer to employee relationship is proven to help you reach your goals and the goals of PAA. We'll put as
          • items. Schedule: Work Schedule: Monday–Friday, 8:00 AM – 5:00 PM; with some nights and weekends as needed. We'll put as

            maybe. Now ensure we don't include boilerplate: Remove PHYSICAL DEMANDS AND WORK ENVIRONMENT, About Providence Anesthesiology Associates (the company description) maybe considered boilerplate? It's about the company; but it's substantive? The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The company description "About Providence Anesthesiology Associates" is not explicitly prohibited; it's about the employer. Might be considered part of "About the role"? But we already have About the role (Job Summary). The company description could be considered extra but not prohibited. However we might include it as part of About the role? The instruction: Prefer a few substantive sections over many thin ones. Could merge company description into About the role? But we already have Job Summary. Could add a paragraph about company under About the role? Might be okay but not required. To be safe, we could include a separate section "About the Company" but not a prescribed heading; headings list includes About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we should not add extra headings. So we should incorporate company description into About the role? The About the role heading is for role description; but we could add a paragraph about company after the summary. That would still be under About the role heading. That seems acceptable. Thus About the role section will contain Job Summary paragraph plus location/hybrid plus company description paragraph. Now we need to ensure we don't include duplicated lines. Remove duplicate "Job Type Full-time" etc. Now produce HTML. Structure:

            About the role

            ... (Job Summary) ...

            Location: Charlotte, Hybrid; Onsite Tuesday – Thursday, Remote on Monday and Friday.

            Providence Anesthesiology Associates (PAA) is an independent physician owned practice headquartered in Charlotte, North Carolina, comprised of over 150 anesthesiologists. Founded in 1991, PAA provides anesthesia and perioperative care at numerous healthcare facilities throughout North and South Carolina, serving more than 150,000 patients annually. PAA continues to experience impressive growth and success. Our anesthesiologists are among the most elite in their field. Our physicians are committed to providing the best culture and experience to their employees. Awarded one of the Top Workplaces in 2021, PAA’s core values include commitment, accountability, performance, integrity, transparency, adaptability, and leadership. We do what’s right and don’t compromise.

            But note we already have some of that in "Why work for PAA?" and "What else should you know?" We might duplicate. Better to keep only unique info. The About the role section should not repeat the benefits etc. We'll include location and maybe a brief company overview but not repeat benefits. We have benefits section separate. Thus About the role: Job Summary + location. Now Responsibilities:

            Responsibilities

            • ... each duty.
            Requirements:

            Requirements

            • Education: ...
            • Experience: ...
            • Certification: ...
            Skills:

            Skills

            • Systems & Technology Skills: Microsoft 365 administration ...
            • Skills & Competencies: Demonstrate strong, structured troubleshooting skills ...
            But we might split into two subheadings? Not allowed; only headings list. Could combine