IT Operations Technician

About the role

National Debt Relief is seeking an Operations Technician to join our growing technology team. Reporting to the Operations Supervisor, the Operations Technician specializes in hardware deployment, ensuring proper deployment procedures for new hardware. They are responsible for creating and managing end user accounts, imaging and profiling hardware devices, and providing training to end users on new hardware. This role also includes inventory management and decommissioning of equipment returns, software licenses, and peripherals.

Responsibilities

• Package and ship IT equipment to remote employees
• Unbox, label, store, and update inventory
• Create and maintain end user accounts and mailboxes in Active Directory and Office 365
• Build workstations using company standard image and software
• Profile workstations for deployment to remote end users
• Provide IT onboarding training to new remote employees
• Maintain asset inventory of assigned and stock equipment and software licenses
• Process returned equipment from current and former employees
• Conduct Windows OS upgrades, software installation, and maintenance as needed
• Assist with the creation and maintenance of knowledgebase articles for IT staff and employees
• Work on special tasks and participate in projects as required

Qualifications

• High school diploma or equivalent required
• Bachelor’s degree in computer science, information systems, or related field preferred
• 1-year experience in a help desk, IT operations, or end user support position required

Required Skills/Abilities

• Proven experience supporting a large environment comprised of Windows OS and Mac OSX
• Working knowledge and support of Microsoft Office applications
• Prior experience creating and maintaining Active Directory user accounts and Office 365 user mailboxes
• Prior experience providing remote user support
• Prior experience utilizing IT ticketing systems
• Strong problem solving, analytical skills, and critical thinking
• Organized, team oriented, with a go-getter attitude
• Ability to deal effectively with competing priorities and demands
• Strong written and oral communication skills with the ability to deal with staff at all levels
• Collaborative approach and strong relationship building skills
• Ability to lift 50 pounds

Role Qualifications

• Computer competency and ability to work with a computer
• Prioritize multiple tasks and projects simultaneously
• Exceptional written and verbal communication skills
• Punctuality expected, ready to report to work on a consistent basis
• Attain and maintain high performance expectations on a monthly basis
• Work in a fast-paced, high-volume setting
• Use and navigate multiple computer systems with exceptional multi-tasking skills
• Remain calm and professional during difficult discussions
• Take constructive feedback
• Available for full-time position; overtime eligible if classified non-exempt

Pay

The hourly rate for this position is $26.50 to $29/hr.

Benefits

• Generous medical, dental, and vision benefits
• 401(k) with company match
• Paid holidays, volunteer time off, sick days, and vacation
• 12 weeks paid parental leave
• Pre-tax transit benefits
• No-cost life insurance benefits
• Voluntary benefits options (ASPCA pet health insurance discount)
• Wellness incentive program