IT Operations Tech - Providence RI Area

About the role

The IT Operations Technician is part of a team that performs a broad range of technical and warehouse operational tasks to support Blue Mantis customers, internal departments, and partners. This position will be responsible for the packing/cleaning of IT equipment such as laptops, and IT peripherals. This position is an entry level position that will provide a potential growth opportunity to become a Blue Mantis Configuration Technician.

Responsibilities

• Receive and inspect incoming shipments for accuracy and damage.
• Pick, pack, and ship orders according to company standards.
• Load and unload trucks using forklifts, pallet jacks, or manually.
• Maintain inventory accuracy through regular cycle counts and data entry.
• Organize and maintain a clean and safe warehouse environment.
• Responsible for proper cleaning, packaging and component verification of all equipment.
• Operate warehouse equipment in a safe and efficient manner.
• Assist with other tasks and departments as needed.
• Update company systems with required data in a detailed and professional manner.

Skills

• Previous warehouse or logistics experience - Nice To have
• Candidate must be able to lift 10-70 pounds regularly. Occasional lifting of items heavier than 100 pounds with help required.
• Standing, bending, crawling, reaching/stretching, and working on ladders required.
• Expertise with ServiceNow is a plus
• Experience with Microsoft Excel & Office 365 Applications.
• Basic math and computer skills; experience with inventory systems is a plus.
• Strong attention to detail and organizational skills.
• Ability to work in a fast-paced environment and follow directions.
• Forklift certification - Nice To Have
• Hardware and Operating system familiarity a plus
• Ability to troubleshoot and communicate issues
• Excellent communication skills, ability to interact professionally with clients
• Excellent customer service skills.
• A+ or Network+ Certification a plus
• Ability to multitask.
• Ability and desire to learn new competencies.
• Includes lifting and moving of IT equipment and boxes.
• Travel (MA,CT,NH,ME,RI,VT)-as needed

Pay

$17.00 - $27.00 per hour

Schedule

Onsite Monday‑Friday, 8:00 AM – 4:30 PM (Pawtucket, RI)