IT & OPERATIONS SUPPORT SPECIALIST - NORMAL, IL

Key Responsibilities

• Serve as the primary onsite point of contact for office operations and administrative needs.
• Manage office supplies, workplace organization, mailing, and general administrative tasks.
• Aid in scheduling, communications, and coordination between internal departments and external partners.
• Provide first line support for issues related to ordering platforms, kiosks, applications, and basic IT troubleshooting.
• Coordinate with IT teams or vendors for escalated support needs.
• Maintain functionality of digital systems and ensure accurate documentation/reporting of issues.
• Welcome and assist visitors, clients, and internal customers with professionalism and hospitality.
• Support onsite tours, special events, or VIP visits as needed.
• Assist with day to day operational tasks to ensure smooth service flow.
• Collaborate with culinary and operations teams on site needs, communication, and workflow improvements.
• Support compliance with safety, sanitation, and workplace policies.

Qualifications

• 1–3 years of experience in office administration, customer service, hospitality, or operations support.
• Strong communication and interpersonal skills, with a customer first mindset.
• Tech savvy, with the ability to learn digital ordering platforms, kiosks, and internal applications quickly.
• Highly organized, reliable, and able to manage multiple tasks in a fast paced environment.
• Comfortable working with cross functional teams and interacting with guests at all levels.
• Experience in hospitality, foodservice environments, or corporate dining is a plus.