IT Specialist – Operations & Support

Responsibilities

• Troubleshoot end-user issues (hardware, software, network, printers)
• Manage onboarding/offboarding and user access (Microsoft 365)
• Maintain and prioritize ticket queue with clear documentation
• Support multi-site environment across 60+ locations
• On-Site Support & Coordination
• Travel 1–2 times per week to Brooklyn, Queens, and Staten Island locations
• Work with vendors and validate work performed
• Aid with equipment deployments and issue resolution
• Process Improvement
• Create and maintain SOPs, guides, and documentation
• Identify recurring issues and implement long-term fixes
• Contribute to improving IT workflows and support processes
• Growth & Ownership
• Take ownership of assigned locations and support outcomes
• Help build training materials and internal documentation
• Grow into a Lead-level role with increased responsibility over time

Requirements

• Experience 5+ years of IT support experience preferred
• Minimum 2–3 years in a service desk or end-user support role (required)
• Experience supporting multiple users or locations
• Technical Skills:
• Windows and endpoint troubleshooting
• Microsoft 365 administration (user management, permissions)
• Networking fundamentals (DNS, DHCP, connectivity)
• Printers, peripherals, and on-site troubleshooting
• Experience working in a ticketing system

Pay

$65,000 – $78,000 base salary based on experience and capability

Benefits

• Health, dental, and vision insurance
• Paid time off (PTO) and holidays
• Career growth into Lead / Supervisor role
• Direct mentorship from IT leadership
• Exposure to multi-site IT operations and infrastructure
• Opportunity to build processes, documentation, and workflows

Work Environment

• On-site role with local travel required
• Fast-paced, multi-location support environment
• Llean IT team with high ownership
• Focus on improving systems, not just reacting to issues