IT Operations Support Specialist

Role Overview: An IT Specialist – Client Group Implementation & Support provides hands-on technical support, executes technology deployments, and resolves operational issues across multiple client locations. The role involves collaborating with onsite teams, corporate IT, and vendors to ensure smooth technology operations and successful project implementations. Key Responsibilities Support technology needs across various sites nationwide as a primary IT resourcePerform hardware installations, system upgrades, and operational enhancementsDiagnose and resolve incidents, service requests, and escalations to minimize business disruptionManage client-specific IT projects from planning to go-live, ensuring timely deliveryPartner with leadership, IT, and vendors to maintain consistent service standardsConfigure, test, and validate hardware, software, and network connectivityIdentify opportunities to improve technology reliability and support processesAdhere to IT standards, security protocols, and client requirementsCommunicate status updates effectively to stakeholders Qualifications & Skills Bachelor’s degree in IT or related field, or equivalent experience3–5+ years in IT support, implementation, or field services rolesExperience supporting multi-site, client-facing technology environmentsStrong troubleshooting, deployment, and project execution skillsExcellent communication and stakeholder management abilitiesWillingness to travel up to 75% nationally to support client locations