IT Operations Supervisor (Madison)

Position Summary

This position provides critical operational leadership for the Wisconsin State Public Defenders’ (SPD) IT Department. The incumbent exercises operational oversight across the department’s technology portfolio. This role is responsible for the management support of multifaceted teams, specifically encompassing IT service management (ITSM) and support, cybersecurity and risk management, database and application development, digital workplace initiatives, and IT training. This role ensures that technology operations—ranging from desktop support and hardware provisioning to the maintenance of the agency’s case management technical infrastructure, data analytics, and cloud infrastructure—are executed efficiently and securely. The incumbent provides direct supervision to staff, establishes rigorous process documentation, enforces compliance with state security mandates (such as CJIS), and drives IT performance metrics that support the agency’s mission. This position ensures project delivery within scope and budget, and acts as a backup when the CIO is unavailable.

Strategic Security Governance

The incumbent is responsible for integrating high-level security frameworks (e.g. NIST or CIS Controls) into daily technical operations by providing clear, hands-on guidance and troubleshooting support to ensure agency-wide compliance. This includes enforcing comprehensive policy governance and proactively identifying potential compliance risks.

Project Management/Leadership

Demonstrated experience being involved in planning, organizing, and executing IT projects involving managing team resources, scheduling, and task prioritization.

Application Portfolio Management

Experience with managing software portfolios and the full application development lifecycle - from requirements gathering and design, to testing and deployment.

Supervisory/Personnel Management

Serving in a formal supervisory role, which could include performance management, staff coaching, and conflict mediation.

Public/Legal Sector

Experience with either the public sector and/or a legal/case-management environment is preferred.

Salary Information

This classification is in pay schedule/range 70-02 and the starting hourly pay range will be between $41.03 and $65.22 per hour ($85,342 to $135,657 per year). A one-year probationary period may be required.

Qualifications

LETTER OF QUALIFICATIONS & RESUME: You must submit both documents in order to be considered. It is important that you clearly explain and elaborate on your experience and/or training in your letter of qualifications and resume.

• Hands-on IT Infrastructure/Security: Proficiency in configuring and managing security tools (such as EDR, SIEM, and firewalls) and demonstrated experience leading active incident response and/or vulnerability remediation.
• Strategic Security Governance: Experience integrating high-level security frameworks (e.g. NIST or CIS Controls) into daily technical operations by providing clear, hands-on guidance and troubleshooting support to ensure agency-wide compliance.
• Project Management/Leadership: Demonstrated experience being involved in planning, organizing, and executing IT projects involving managing team resources, scheduling, and task prioritization.
• Application Portfolio Management: Managing software portfolios and experience with the full application development lifecycle - from requirements gathering and design, to testing and deployment.
• Supervisory/Personnel Management: Serving in a formal supervisory role, which could include performance management, staff coaching, and conflict mediation.
• Public/Legal Sector: Experience with either of the above preferred qualifications within the public sector and/or a legal/case-management environment.

How To Apply

To apply, click "Apply for Job" to start the application process. That will prompt you to access your existing account or create a new account. You will be asked to attach a resume and a letter of qualifications as part of the application process. It is important that these materials clearly illustrate how your skills and experience relate to the qualifications required for this job. You can also reference the How to Apply to State Service document for more information.

Deadline to Apply

The deadline to apply is 11:59 pm on Tuesday, July 21, 2026.