IT Operations Manager / Lead
CFS · Chicopee, MA · 3 days ago
Information Technology$31/hrFull-time
Key Responsibilities
- Serve as a lead technical resource for internal IT operations and end-user support
- Support and maintain Microsoft technologies including Microsoft 365, Azure, Active Directory, and related systems
- Aid in infrastructure management, system upgrades, and technology improvement initiatives
- Help drive cybersecurity best practices, system reliability, and operational efficiency
- Provide guidance and support to junior IT staff and end users
- Participate in IT planning, prioritization, and project execution
- Support multiple locations and travel occasionally to regional sites as needed
Qualifications
- 3+ years of IT experience with demonstrated leadership, project ownership, or team lead responsibilities
- Experience supporting Microsoft technologies including Microsoft 365, Azure, and Active Directory
- Strong troubleshooting and problem-solving skills
- Ability to balance hands-on technical work with leadership and coordination responsibilities
- Experience working in a multi-site or distributed environment
- Excellent communication and customer service skills
- Ability to work onsite full-time in Springfield, MA
Preferred Qualifications
- Previous experience in nonprofit, healthcare, human services, or other mission-driven organizations
- Exposure to networking, cabling, physical security systems, or site technology support
- Experience working with outsourced IT partners or MSPs
- Understanding of cybersecurity fundamentals and IT compliance best practices