IT Operations Manager

About this position

We’re looking for a motivated and collaborative IT Operations Manager to join our growing team at Delcath. In this role, you’ll have the opportunity to make a meaningful impact while working alongside talented colleagues in a supportive and innovative environment.

POSITION SUMMARY

The IT Operations Manager is responsible for the day-to-day operational leadership, coordination, and support of Delcath’s global technology environment. This role oversees core IT operations including infrastructure oversight, ERP operational administration, reporting coordination, vendor and MSP management, operational escalations, end-user service delivery, and business systems support across a regulated and compliance-sensitive environment.

This role works closely with IT leadership, Finance, Quality, Operations, Commercial, Regulatory, external vendors, and business stakeholders to ensure stable, secure, scalable, and business-aligned technology operations that support Delcath’s operational, regulatory, and strategic objectives.

This position will play a key part in supporting Delcath’s continued growth, operational scalability, ERP modernization efforts, reporting initiatives, operational process improvement, and future technology enablement initiatives including automation and AI-supported business operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• IT Operations Leadership
• Lead and coordinate day-to-day IT operational activities across the organization
• Maintain operational oversight of infrastructure platforms, cloud services, endpoint environments, business applications, collaboration platforms, and vendor-supported systems
• Support operational stability, business continuity, responsiveness, and organizational scalability across global IT operations
• Identify operational improvement opportunities and support modernization initiatives aligned with business objectives
• ERP Administration, Reporting & Business Systems Support
• Support operational administration activities for Microsoft Dynamics NAV and Business Central environments
• Cook up ERP operational support activities with Finance, Operations, external ERP vendors, and reporting partners
• Manage ERP permissions, user access, workflow support, operational support requests, and day-to-day administrative activities
• Support operational reporting initiatives including Power BI administration, access coordination, report troubleshooting, operational reporting requests, and vendor coordination
• Vendor, MSP & Infrastructure Coordination
• Serve as the primary operational liaison for managed service providers and external IT vendors
• Cook up operational support activities, escalations, service alignment, and issue resolution with external partners
• Monitor vendor performance, operational effectiveness, and service responsiveness
• Regulated Environment & Compliance Support
• Support IT operations within regulated and compliance-sensitive business environments
• Cook up with IT Governance, Quality, Finance, and business stakeholders to support operational alignment with SOX, 21 CFR Part 11, GMP/GxP, and related compliance requirements
• Support operational activities involving validated systems, controlled business applications, and compliance-aware infrastructure environments
• Operational Technology Modernization & AI Enablement
• Support operational technology modernization initiatives including automation, reporting optimization, AI-enabled business tools, and operational process improvement efforts
• Cook up with IT leadership and business stakeholders to support scalable technology solutions that improve operational efficiency and business enablement
• Maintain awareness of emerging technologies, cybersecurity considerations, and evolving business technology needs

SUPERVISORY RESPONSIBILITIES

Manages employees and is responsible for the overall direction, coordination and evaluation. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

• Education and/or Experience
• Bachelor’s degree in Information Technology, Computer Science, Business, or related field preferred
• 5+ years of progressive IT operations, infrastructure, ERP, or technical leadership experience
• Experience supporting Microsoft Dynamics NAV, Business Central, or similar ERP platforms preferred
• Experience supporting reporting platforms such as Power BI preferred
• Experience supporting regulated environments including pharmaceutical, biotechnology, healthcare, or medical device industries preferred
• Familiarity with SOX controls, 21 CFR Part 11, GMP/GxP environments, validated systems, and compliance-aware operational processes preferred
• Language Skills
• Ability to read and interpret documents such as technical journals, safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively with employees and outside organizations
• Mathematical Skills
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percent and create and/or interpret spreadsheets and graphs
• Physical Demands
• While performing the duties of this job, the employee will be required to occasionally travel to clinical trial sites
• While performing the duties of this job, the employee is regularly required to sit, stand or walk and talk or hear
• The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms; and is subject to repetitive motions of the wrists, hands, and/or fingers
• The employee must occasionally lift and/or move up to 10 pounds

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.